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HospicePennsylvania › Bethlehem

Family Pillars Hospice Inc

Hospice in Bethlehem, Pennsylvania · CCN 391757

Contact and basics

  • Address3910 Adler Place Suite 130 -
    Bethlehem, PA 18017
  • Phone(610) 372-4400
  • CMS certification number391757
  • Ownership typeFor-Profit
  • Medicare-certified since08/17/2016
  • CountyLehigh

Hospice Care Index

8 out of 10

CMS builds this single score out of ten separate indicators drawn from claims. A provider earns a point for each indicator where it is not an outlier against national thresholds. This one scores mid-range.

IndicatorThis providerRead as
Visits near death94.5%higher is better
Gaps in nursing visits76.0%lower is better
Early live discharges6.6%lower is better
Late live discharges63.2%lower is better
Burdensome transitions, Type 19.4%lower is better
Burdensome transitions, Type 22.8%lower is better
Skilled nursing minutes on weekends4.0%higher is better
Nurse care minutes per routine home care days12.60 minhigher is better
CHC/GIP provided0.0%higher is better
Per-beneficiary spending$21,194context, not a quality score

Why live discharges matter. Hospice is for people expected to die within six months. A patient leaving hospice alive is sometimes the right outcome — they got better, or chose to resume curative treatment. But an unusually high rate can also indicate patients were enrolled who did not qualify, or were discharged when their care became expensive. CMS publishes early and late live-discharge rates for exactly this reason. Treat a high number as a question to ask, not a verdict.

What families said

★★★★★ 5/5 family survey rating

Survey questionFamilies answering "always" / top box
Rated this hospice 9 or 10 out of 1091.0%
Would definitely recommend94.0%
Family member treated with respect97.0%
Got the emotional and spiritual support they wanted93.0%

CAHPS Hospice Survey, completed by caregivers after the patient's death. Providers with too few responses are not scored.

Care practices at admission

PracticePatients receiving it
Composite process measure (all seven care practices)65.9%
Pain screening85.0%
Pain assessment100.0%
Shortness-of-breath screening91.3%
Shortness-of-breath treatment100.0%
Treatment preferences documented91.3%
Beliefs and values addressed76.9%

Share of patients for whom the provider documented each practice. These are process measures — they record whether something was done, not how well.

Who this hospice serves

Average daily census: 62 patients.

Where care was delivered

  • Patient's home18.0%
  • Assisted living facility40.0%
  • Nursing facility0.0%
  • Skilled nursing facility7.0%
  • Inpatient hospice facility0.0%
  • Inpatient hospital0.0%

Primary diagnosis mix

  • Dementia31.0%
  • Cancer17.0%
  • Circulatory / heart disease23.0%
  • Respiratory disease7.0%
  • Stroke12.0%
  • Other conditions13.0%

Who owns this hospice

OwnerRoleShareAssociated sinceCMS type flags
CHANDRAKANT SHAHCORPORATE OFFICER3/17/2024
CHANDRAKANT SHAHCORPORATE DIRECTOR3/17/2024
CHANDRAKANT SHAHOPERATIONAL/MANAGERIAL CONTROL3/17/2024
DENIS TIGHECORPORATE OFFICER1/19/2017
DENIS TIGHECORPORATE DIRECTOR100%1/19/2017
DENIS TIGHEW-2 MANAGING EMPLOYEE100%1/19/2017
DENIS TIGHEOPERATIONAL/MANAGERIAL CONTROL1/19/2017
JAMES KUSKOCORPORATE OFFICER3/17/2024
JAMES KUSKOCORPORATE DIRECTOR3/17/2024
RALPH FELDMANNCORPORATE OFFICER3/17/2024
RALPH FELDMANNCORPORATE DIRECTOR3/17/2024
SALINA NGUGI5% OR GREATER DIRECT OWNERSHIP INTEREST100%3/30/2016
SALINA NGUGICORPORATE OFFICER2/1/2016

Source: CMS Hospice All Owners file, linked to this provider through its Medicare enrollment record. Medicare's Care Compare does not present ownership in this form.

Other hospices in Bethlehem

All hospices in Bethlehem →

Where these records come from

Everything on this page is reproduced from the CMS Provider Data Catalog (July 2026 release) and, where shown, the CMS ownership and Medicare enrollment files. Nothing here is a rating or opinion of ours. If you believe a figure is wrong, email data@carerecords.org with the CCN and we verify against the official file within 5 business days.

How to cite this page: CareRecords, "Family Pillars Hospice Inc — hospice records, Bethlehem, PA." Compiled from the CMS Provider Data Catalog (July 2026 release), CCN 391757. https://carerecords.org/hospice/pennsylvania/family-pillars-hospice-inc-bethlehem/