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Family Pillars Palliative Care Hospice, LLC

Hospice in Center Valley, Pennsylvania · CCN 391795

Contact and basics

  • Address4801 Saucon Creek Road -
    Center Valley, PA 18034
  • Phone(201) 218-1447
  • CMS certification number391795
  • Ownership typeFor-Profit
  • Medicare-certified since01/27/2022
  • CountyLehigh

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Same-type reference in PA

Family survey rating: this provider 5/5; median among 112 providers with a published value in the same state and provider category: 4/5.

CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.

Questions to take to Family Pillars Palliative Care Hospice, LLC

  • Ask which services are actually available now, who will provide them, and how the provider handles concerns outside normal office hours. Published quality data cannot confirm current availability.
  • Ask how the published family survey rating relates to the reporting period and what has changed since then. Ratings for different kinds of care should not be compared.
  • For ownership entries below, ask which entity is the direct owner and which supplies management. An officer or managing employee is not necessarily an equity owner.
  • Check the source date and the latest official record before deciding. Bring the issues above to a visit or call rather than treating the profile as a recommendation.

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Hospice Care Index

8 out of 10

CMS builds this single score out of ten separate indicators drawn from claims. A provider earns a point for each indicator where it is not an outlier against national thresholds. This one scores mid-range.

IndicatorThis providerRead as
Visits near death99.7%higher is better
Gaps in nursing visits70.5%lower is better
Early live discharges6.6%lower is better
Late live discharges35.5%lower is better
Burdensome transitions, Type 117.1%lower is better
Burdensome transitions, Type 20.0%lower is better
Skilled nursing minutes on weekends4.2%higher is better
Nurse care minutes per routine home care days13.90 minhigher is better
CHC/GIP provided0.0%higher is better
Per-beneficiary spending$17,547context, not a quality score

Why live discharges matter. Hospice is for people expected to die within six months. A patient leaving hospice alive is sometimes the right outcome — they got better, or chose to resume curative treatment. But an unusually high rate can also indicate patients were enrolled who did not qualify, or were discharged when their care became expensive. CMS publishes early and late live-discharge rates for exactly this reason. Treat a high number as a question to ask, not a verdict.

What families said

★★★★★ 5/5 family survey rating

Survey questionFamilies answering "always" / top box
Rated this hospice 9 or 10 out of 1086.0%
Would definitely recommend88.0%
Family member treated with respect94.0%
Got the emotional and spiritual support they wanted94.0%

CAHPS Hospice Survey, completed by caregivers after the patient's death. Providers with too few responses are not scored.

Care practices at admission

PracticePatients receiving it
Composite process measure (all seven care practices)48.4%
Pain screening87.9%
Pain assessment84.2%
Shortness-of-breath screening93.2%
Shortness-of-breath treatment100.0%
Bowel regimen for patients on opioids100.0%
Treatment preferences documented93.5%
Beliefs and values addressed56.5%

Share of patients for whom the provider documented each practice. These are process measures — they record whether something was done, not how well.

Who this hospice serves

Average daily census: 78 patients.

Where care was delivered

  • Patient's home13.0%
  • Assisted living facility79.0%
  • Nursing facility0.0%
  • Skilled nursing facility8.0%
  • Inpatient hospice facility0.0%
  • Inpatient hospital0.0%

Primary diagnosis mix

  • Dementia38.0%
  • Cancer11.0%
  • Circulatory / heart disease21.0%
  • Respiratory disease6.0%
  • Stroke16.0%
  • Other conditions13.0%

Filed ownership and management roles

Each row is a filed role, not a separate shareholding. The same person or organization may appear more than once. Do not add percentages across direct ownership, indirect ownership, officer and management roles. Management roles alone do not establish equity ownership.

OwnerRoleShareAssociated sinceCMS type flags
EAST PENN MEDICAL CENTER LLC5% OR GREATER DIRECT OWNERSHIP INTEREST85.5%6/11/2019—
EAST PENN MEDICAL CENTER LLCOPERATIONAL/MANAGERIAL CONTROL—6/11/2019—
CAROL BLAZO5% OR GREATER DIRECT OWNERSHIP INTEREST7%6/11/2019—
DENIS TIGHE5% OR GREATER DIRECT OWNERSHIP INTEREST7.5%6/11/2019—
DENIS TIGHEW-2 MANAGING EMPLOYEE—6/11/2019—
DENIS TIGHEOPERATIONAL/MANAGERIAL CONTROL—6/11/2019—
JAMES KUSKO5% OR GREATER INDIRECT OWNERSHIP INTEREST65%6/11/2019—
RALPH FELDMANN5% OR GREATER INDIRECT OWNERSHIP INTEREST35%6/11/2019—
RALPH FELDMANNCORPORATE OFFICER—7/11/2019—

Source: CMS Hospice All Owners file, linked to this provider through its Medicare enrollment record. Medicare's Care Compare does not present ownership in this form.

Other hospices in Pennsylvania

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Where these records come from

Everything on this page is reproduced from the CMS Provider Data Catalog (snapshot dates and measure periods vary by dataset) and, where shown, the CMS ownership and Medicare enrollment files. Star ratings and comparison categories are from CMS; explanatory notes provide context. If you believe a figure is wrong, email data@carerecords.org with the CCN and we verify against the official file within 5 business days.

How to cite this page: CareRecords, "Family Pillars Palliative Care Hospice, LLC — hospice records, Center Valley, PA." Compiled from the CMS Provider Data Catalog (downloaded CMS snapshots (measure periods vary) release), CCN 391795. https://carerecords.org/hospice/pennsylvania/family-pillars-palliative-care-hospice-llc-center-valley/