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Reliant at Home

Hospice in Shenandoah, Texas · CCN 671512

Contact and basics

  • Address19221 I 45 S Ste 320 -
    Shenandoah, TX 77385
  • Phone(936) 856-6888
  • CMS certification number671512
  • Ownership typeFor-Profit
  • Medicare-certified since11/29/2005
  • CountyMontgomery

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Same-type reference in TX

Family survey rating: this provider 3/5; median among 179 providers with a published value in the same state and provider category: 4/5.

CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.

Questions to take to Reliant at Home

  • Ask which services are actually available now, who will provide them, and how the provider handles concerns outside normal office hours. Published quality data cannot confirm current availability.
  • Ask how the published family survey rating relates to the reporting period and what has changed since then. Ratings for different kinds of care should not be compared.
  • For ownership entries below, ask which entity is the direct owner and which supplies management. An officer or managing employee is not necessarily an equity owner.
  • Check the source date and the latest official record before deciding. Bring the issues above to a visit or call rather than treating the profile as a recommendation.

How to compare records without mistaking missing data for good performance →

Hospice Care Index

9 out of 10

CMS builds this single score out of ten separate indicators drawn from claims. A provider earns a point for each indicator where it is not an outlier against national thresholds. This one scores at or near the top of the scale.

IndicatorThis providerRead as
Visits near death89.6%higher is better
Gaps in nursing visits51.8%lower is better
Early live discharges5.3%lower is better
Late live discharges45.3%lower is better
Burdensome transitions, Type 126.0%lower is better
Burdensome transitions, Type 22.7%lower is better
Skilled nursing minutes on weekends6.0%higher is better
Nurse care minutes per routine home care days13 minhigher is better
CHC/GIP provided0.1%higher is better
Per-beneficiary spending$23,373context, not a quality score

Why live discharges matter. Hospice is for people expected to die within six months. A patient leaving hospice alive is sometimes the right outcome — they got better, or chose to resume curative treatment. But an unusually high rate can also indicate patients were enrolled who did not qualify, or were discharged when their care became expensive. CMS publishes early and late live-discharge rates for exactly this reason. Treat a high number as a question to ask, not a verdict.

What families said

★★★☆☆ 3/5 family survey rating

Survey questionFamilies answering "always" / top box
Rated this hospice 9 or 10 out of 1074.0%
Would definitely recommend73.0%
Family member treated with respect88.0%
Got the emotional and spiritual support they wanted90.0%

CAHPS Hospice Survey, completed by caregivers after the patient's death. Providers with too few responses are not scored.

Care practices at admission

PracticePatients receiving it
Composite process measure (all seven care practices)97.2%
Pain screening99.0%
Pain assessment99.3%
Shortness-of-breath screening100.0%
Shortness-of-breath treatment98.2%
Bowel regimen for patients on opioids100.0%
Treatment preferences documented100.0%
Beliefs and values addressed99.3%

Share of patients for whom the provider documented each practice. These are process measures — they record whether something was done, not how well.

Who this hospice serves

Average daily census: 120 patients.

Where care was delivered

  • Patient's home40.0%
  • Assisted living facility36.0%
  • Nursing facility7.0%
  • Skilled nursing facility16.0%
  • Inpatient hospice facility0.0%

Primary diagnosis mix

  • Dementia42.0%
  • Cancer17.0%
  • Circulatory / heart disease17.0%
  • Respiratory disease10.0%
  • Stroke9.0%
  • Other conditions8.0%

Filed ownership and management roles

Each row is a filed role, not a separate shareholding. The same person or organization may appear more than once. Do not add percentages across direct ownership, indirect ownership, officer and management roles. Management roles alone do not establish equity ownership.

CLAREMONT HEALTHCARE HOLDINGS, LLC — all 2 hospices → LOIAL HOLDINGS, LLC — all 2 hospices → LOIAL HOPSICE, LLC — all 2 hospices →

CMS flags at least one owner here as: investment firm. These are CMS's own classification checkboxes, reproduced as filed.

OwnerRoleShareAssociated sinceCMS type flags
CLAREMONT HEALTHCARE HOLDINGS, LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST8%8/1/2018investment firm
LOIAL HOLDINGS, LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/5/2021—
LOIAL HOPSICE, LLC5% OR GREATER DIRECT OWNERSHIP INTEREST100%4/5/2021—
MERIT MEZZANINE FUND VI LP5% OR GREATER INDIRECT OWNERSHIP INTEREST75.3%8/1/2018investment firm
RELIANT AT HOME INC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/5/2021—
RELIANT AT HOME MIDCO LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/5/2021—
BRANNON GEORGECONTRACTED MANAGING EMPLOYEE—7/25/2020—
CASEY WILSONCORPORATE OFFICER—2/1/2021—
CASEY WILSONW-2 MANAGING EMPLOYEE—7/1/2018—
JOHN BOAZ5% OR GREATER INDIRECT OWNERSHIP INTEREST10%7/1/2018—
MATTHEW MCMURPHYCORPORATE OFFICER—7/1/2018—
RAJESH SINGHCORPORATE OFFICER—7/1/2018—

Source: CMS Hospice All Owners file, linked to this provider through its Medicare enrollment record. Medicare's Care Compare does not present ownership in this form.

Where these records come from

Everything on this page is reproduced from the CMS Provider Data Catalog (snapshot dates and measure periods vary by dataset) and, where shown, the CMS ownership and Medicare enrollment files. Star ratings and comparison categories are from CMS; explanatory notes provide context. If you believe a figure is wrong, email data@carerecords.org with the CCN and we verify against the official file within 5 business days.

How to cite this page: CareRecords, "Reliant at Home — hospice records, Shenandoah, TX." Compiled from the CMS Provider Data Catalog (downloaded CMS snapshots (measure periods vary) release), CCN 671512. https://carerecords.org/hospice/texas/reliant-at-home-shenandoah/