Nursing homes › Massachusetts › Andover Manor Rehab and Nursing
89 Morton Street, Andover, MA 01810 · 9784750944 · 174 certified beds
Per CMS filings, this facility is affiliated with Stern Consultants, a group operating 23 facilities in 3 states. Group record: average rating 2.6/5, 2 abuse citation icons, 0 facilities on the Special Focus list, $1,252,528 in federal fines. This facility rates below its group average (2.6/5).
Total nurse staffing: 3.80 (Massachusetts median: 3.71). RN hours: 0.56. Weekend total: 3.36. Nursing staff turnover: 47%.
All-time on record: 51 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2026-02-05 |
| 2026-01-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Provide or obtain dental services for each resident. | D | Health | corrected 2026-02-02 |
| 2026-01-15 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Provide or get specialized rehabilitative services as required for a resident. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-02-05 |
| 2026-01-15 | Keep all essential equipment working safely. | D | Health | corrected 2026-02-05 |
| 2025-01-09 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2025-02-07 |
| 2025-01-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2025-02-07 |
| 2025-01-09 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Health | corrected 2025-02-07 |
| 2025-01-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Assess the resident when there is a significant change in condition | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Plan the resident's discharge to meet the resident's goals and needs. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | D | Health | corrected 2025-02-07 |
| 2025-01-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-02-07 |
| 2024-01-17 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2024-03-12 |
| 2024-01-17 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | E | Health | corrected 2024-03-12 |
| 2024-01-17 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2024-03-12 |
| 2024-01-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-03-12 |
| 2024-01-17 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-03-12 |
| 2024-01-17 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2024-03-12 |
| 2024-01-17 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2024-03-12 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| FRIEDMAN, SHANA | 5% Or Greater Direct Ownership Interest | Individual | 12% | since 10/16/2023 |
| BEATTY, BRITTANY | Direct Ownership Interest | Individual | NOT APPLICABLE | since 10/16/2023 |
| FRIEDMAN, BENJAMIN | Direct Ownership Interest | Individual | NOT APPLICABLE | since 10/16/2023 |
| COM FAMILY TRUST | 5% Or Greater Indirect Ownership Interest | Organization | 10% | since 10/16/2023 |
| MILLMAN, CHAIM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 10/16/2023 |
| NEWHOUSE, ERIC | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 10/16/2023 |
| ERBLICH, AVRAHAM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/16/2023 |
| HERNANDEZ, AMANDA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/16/2023 |
| MILLMAN, CHAIM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/16/2023 |
| NEWHOUSE, ERIC | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/16/2023 |
| SHEPS, BORUCH | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/16/2023 |
| ETN FAMILY HOLDINGS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/16/2023 |
| TLCO HOLDINGS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/16/2023 |
| BEATTY, BRITTANY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| ERBLICH, AVRAHAM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| FRIEDMAN, BENJAMIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| GAUTHIER, SUSAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| HERNANDEZ, AMANDA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| MILLMAN, CHAIM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| PLEW, ANDREA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
| SHEPS, BORUCH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/16/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225294. Corrections: data@carerecords.org.