Nursing homes › Illinois › Arc at Normal
509 North Adelaide, Normal, IL 61761 · (309) 452-7468 · 141 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 661 providers with a published value in the same state and provider category: 2/5.
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Per CMS filings, this facility is affiliated with Arcadia Care, a group operating 25 facilities in 2 states. Group record: average rating 1.3/5, 10 abuse citation icons, 5 facilities on the Special Focus list, $4,719,543 in federal fines. This facility rates below its group average (1.3/5).
Total nurse staffing: 2.81 (Illinois median: 3.29). RN hours: 0.54. Weekend total: 2.68. Nursing staff turnover: 40%.
In the downloaded CMS dataset: 71 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-06-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2026-06-23 |
| 2026-06-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-06-23 |
| 2026-06-11 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2026-06-26 |
| 2026-05-14 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-05-19 |
| 2026-03-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2026-04-13 |
| 2026-02-05 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | complaint | corrected 2026-02-23 |
| 2026-02-05 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2026-02-23 |
| 2026-02-05 | Protect each resident from the wrongful use of the resident's belongings or money. | D | complaint | corrected 2026-02-23 |
| 2026-02-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-02-23 |
| 2026-02-05 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2026-02-23 |
| 2025-12-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-12-19 |
| 2025-09-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-09-29 |
| 2025-09-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-09-29 |
| 2025-09-05 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | complaint | corrected 2025-09-12 |
| 2025-09-05 | Ensure each resident receives an accurate assessment. | E | complaint | corrected 2025-09-12 |
| 2025-09-05 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2025-09-14 |
| 2025-06-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-06-26 |
| 2025-06-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2025-06-14 |
| 2025-06-13 | Provide safe, appropriate pain management for a resident who requires such services. | G | complaint | corrected 2025-06-14 |
| 2025-05-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-06-03 |
| 2025-05-27 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-06-03 |
| 2025-05-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2025-05-23 |
| 2025-05-20 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2025-06-02 |
| 2025-05-12 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-05-15 |
| 2025-02-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-03-10 |
| 2025-02-21 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2025-03-12 |
| 2025-02-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-02-25 |
| 2025-02-21 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2025-03-07 |
| 2025-02-21 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Health | corrected 2025-02-24 |
| 2025-02-21 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-03-10 |
| 2024-12-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-12-13 |
| 2024-06-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2024-07-08 |
| 2024-06-27 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | complaint | corrected 2024-07-08 |
| 2024-04-30 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2024-05-06 |
| 2024-02-01 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-02-08 |
| 2024-01-25 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-01-30 |
| 2024-01-25 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2024-01-30 |
| 2024-01-25 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-01-30 |
| 2024-01-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-01-30 |
| 2024-01-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-01-30 |
| Date | Type | Amount |
|---|---|---|
| 2025-05-12 | Payment Denial | 12 days payment denial |
| 2025-02-21 | Fine | $51,701 |
| 2025-02-21 | Payment Denial | 10 days payment denial |
| 2023-11-11 | Fine | $10,491 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| DAVID A BERKOWITZ DELTA TRUST | Direct Ownership Interest | Organization | NOT APPLICABLE | since 07/01/2023 |
| JOSHUA HOFFMAN TRUST | Direct Ownership Interest | Organization | NOT APPLICABLE | since 07/01/2023 |
| YOSEF MEYSTEL DELTA TRUST | Direct Ownership Interest | Organization | NOT APPLICABLE | since 07/01/2023 |
| GOLDFARB, BRIAN | Direct Ownership Interest | Individual | NOT APPLICABLE | since 07/01/2023 |
| SEITLER, DOVID | Direct Ownership Interest | Individual | NOT APPLICABLE | since 07/01/2023 |
| HOUSTON, BRANDON | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2023 |
| SCHROEDER, KIMI | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2023 |
| ARCADIA CARE MANAGEMENT LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/01/2023 |
| CHRISTENSEN, KAREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| HOUSTON, BRANDON | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| LAU, DANIEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| MCCLURE, MICHELLE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| SEITLER, DOVID | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| SPECTOR, JENNIFER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| TUROFSKY, STEVEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
| WILHELM, NAFTALI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
How to cite this page: CareRecords, “Arc at Normal — compliance, penalty and ownership record” (CCN 145732), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/arc-at-normal-normal-il/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 145732. Corrections: data@carerecords.org.