Nursing homes › Connecticut › Bickford Health Care Center
14 Main Street, Windsor Locks, CT 06096 · 8606234351 · 48 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Other.
All-time on record: 100 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-25 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2026-05-06 |
| 2026-03-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-05-06 |
| 2026-03-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-04-20 |
| 2026-03-03 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. | F | complaint | corrected 2026-04-14 |
| 2026-03-03 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | complaint | corrected 2026-04-14 |
| 2026-03-03 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2026-04-14 |
| 2026-03-03 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-04-14 |
| 2026-03-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2026-04-14 |
| 2026-03-03 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-04-14 |
| 2026-02-13 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2026-03-27 |
| 2026-02-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2026-03-27 |
| 2026-02-13 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2026-03-27 |
| 2026-02-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-03-27 |
| 2026-02-13 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | D | complaint | corrected 2026-03-17 |
| 2026-02-13 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | D | complaint | corrected 2026-03-17 |
| 2026-02-13 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | complaint | corrected 2026-03-17 |
| 2026-02-13 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. | D | complaint | corrected 2026-03-17 |
| 2026-02-13 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. | D | complaint | corrected 2026-03-17 |
| 2026-02-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-03-27 |
| 2026-02-13 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. | D | complaint | corrected 2026-03-17 |
| 2026-01-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide and implement an infection prevention and control program. | F | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Respond appropriately to all alleged violations. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide appropriate foot care. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | Deficient, Provider has no plan of correction |
| 2026-01-13 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | Deficient, Provider has no plan of correction |
| Date | Type | Amount |
|---|---|---|
| 2026-01-13 | Fine | $57,715 |
| 2025-03-14 | Fine | $55,632 |
| 2024-12-11 | Fine | $8,991 |
| 2024-04-29 | Payment Denial | 71 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| MOSELEY, KYLE | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2022 |
| NEWPORT BICKFORD INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/1996 |
| DONAHUE, GEORGE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2021 |
| GALLI, LOUIS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2022 |
| MADDEN, ELAINE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075358. Corrections: data@carerecords.org.