Nursing homes › Missouri › Brooke Haven Healthcare
1410 North Kentucky Avenue, West Plains, MO 65775 · 4172567975 · 120 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Corporation.
Total nurse staffing: 3.89 (Missouri median: 3.36). RN hours: 0.43. Weekend total: 3.55. Nursing staff turnover: 50%.
All-time on record: 29 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-03 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-04-10 |
| 2024-12-06 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Health | corrected 2025-01-15 |
| 2024-12-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-01-15 |
| 2024-12-06 | Assure the security of all personal funds of residents deposited with the facility. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Provide care or services that was trauma informed and/or culturally competent. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Post nurse staffing information every day. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Dispose of garbage and refuse properly. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-01-15 |
| 2024-12-06 | Implement a program that monitors antibiotic use. | D | Health | corrected 2025-01-15 |
| 2024-03-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-04-09 |
| 2023-07-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2023-08-26 |
| 2023-07-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-08-20 |
| 2023-07-06 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-08-20 |
| 2023-07-06 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2023-08-20 |
| 2023-07-06 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2023-08-20 |
| 2023-07-06 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2023-08-20 |
| Date | Type | Amount |
|---|---|---|
| 2024-12-06 | Fine | $10,033 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| WILLOW HEALTH CARE INC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 11/01/2003 |
| ALTER, SHIRLEY | Corporate Director | Individual | NOT APPLICABLE | since 07/02/2019 |
| AUALA, ELQUIN | Corporate Director | Individual | NOT APPLICABLE | since 05/11/2004 |
| OGDEN, JAMES | Corporate Director | Individual | NOT APPLICABLE | since 05/11/2004 |
| MILLER, SHERRY | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2009 |
| WILLOW HEALTH CARE INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/01/2003 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 265400. Corrections: data@carerecords.org.