Nursing homes › West Virginia › Care Haven Center
2720 Charles Town Road, Martinsburg, WV 25401 · 3042630933 · 68 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates above its group average (2.4/5).
Total nurse staffing: 3.07 (West Virginia median: 3.49). RN hours: 0.80. Weekend total: 2.73. Nursing staff turnover: 43%.
All-time on record: 28 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2026-02-17 |
| 2026-01-21 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | complaint | corrected 2026-02-17 |
| 2026-01-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2026-02-17 |
| 2026-01-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2026-02-17 |
| 2026-01-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2026-02-17 |
| 2026-01-21 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Health | corrected 2026-02-17 |
| 2024-09-06 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | complaint | corrected 2024-10-18 |
| 2024-09-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-10-18 |
| 2024-09-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-10-18 |
| 2024-09-06 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Health | corrected 2024-10-18 |
| 2024-09-06 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-10-18 |
| 2023-03-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2023-03-21 |
| 2023-03-01 | Provide safe, appropriate pain management for a resident who requires such services. | E | Health | corrected 2023-03-21 |
| 2023-03-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2023-03-21 |
| 2023-03-01 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-03-21 |
| 2023-03-01 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-03-21 |
| 2023-03-01 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2023-03-21 |
| 2023-03-01 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2023-03-21 |
| 2023-03-01 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2023-03-21 |
| 2023-03-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-03-21 |
| 2023-03-01 | Provide or obtain dental services for each resident. | D | Health | corrected 2023-03-21 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS WV HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2011 |
| FC GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 03/02/2015 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| ALBAUGH, MIRANDA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2024 |
| HEFFNER, MEGAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2024 |
| MORRIS, DIANE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515178. Corrections: data@carerecords.org.