Nursing homes › Michigan › Caretel Inns of Tri-Cities
6700 Westside Saginaw Road, Bay City, MI 48706 · 9896679800 · 60 certified beds
Per CMS filings, this facility is affiliated with Symphony Care Network, a group operating 7 facilities in 2 states. Group record: average rating 1.7/5, 1 abuse citation icons, 0 facilities on the Special Focus list, $785,377 in federal fines. This facility rates below its group average (1.7/5).
Total nurse staffing: 3.81 (Michigan median: 3.80). RN hours: 0.73. Weekend total: 3.42. Nursing staff turnover: 63%.
All-time on record: 43 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2026-04-22 |
| 2025-12-18 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | G | complaint | corrected 2026-01-20 |
| 2025-12-18 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2026-01-20 |
| 2025-08-07 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Health | corrected 2025-09-12 |
| 2025-08-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-09-18 |
| 2025-08-07 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Health | corrected 2025-09-12 |
| 2025-08-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2025-09-12 |
| 2025-08-07 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2025-09-12 |
| 2025-08-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2025-09-12 |
| 2025-08-07 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-09-12 |
| 2025-08-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-09-12 |
| 2025-08-07 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2025-09-12 |
| 2025-08-07 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2025-09-12 |
| 2025-07-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2025-08-20 |
| 2025-07-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-08-20 |
| 2025-07-24 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-08-20 |
| 2025-06-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2025-07-10 |
| 2025-06-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-07-10 |
| 2025-06-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | complaint | corrected 2025-07-10 |
| 2025-05-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-06-02 |
| 2025-03-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-03-27 |
| 2025-03-04 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-03-27 |
| 2025-01-21 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2025-03-27 |
| 2025-01-21 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-02-13 |
| 2024-07-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-08-13 |
| 2024-07-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-08-13 |
| 2024-07-17 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-08-13 |
| 2024-07-17 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2024-08-13 |
| 2024-07-17 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2024-08-13 |
| 2024-07-17 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-08-13 |
| 2024-05-29 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-06-18 |
| 2024-02-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2024-03-09 |
| 2024-02-14 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | complaint | corrected 2024-03-09 |
| 2023-07-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2023-08-25 |
| 2023-07-21 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Health | corrected 2023-08-25 |
| 2023-07-21 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-08-25 |
| 2023-07-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2023-08-25 |
| 2023-07-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-08-25 |
| 2023-07-21 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2023-08-25 |
| 2023-07-21 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | complaint | corrected 2023-08-25 |
| Date | Type | Amount |
|---|---|---|
| 2025-07-24 | Fine | $54,100 |
| 2025-07-24 | Payment Denial | 28 days payment denial |
| 2025-05-08 | Fine | $38,961 |
| 2024-02-14 | Fine | $41,723 |
| 2023-07-21 | Fine | $87,728 |
| 2023-07-21 | Payment Denial | 25 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| SYMPHONY OF MICHIGAN HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2020 |
| BENOIT HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | 20% | since 06/01/2020 |
| CALUMET SOUTH LLC | 5% Or Greater Indirect Ownership Interest | Organization | 5% | since 06/01/2020 |
| FAIRHOME TRUST UAD 12312012 | 5% Or Greater Indirect Ownership Interest | Organization | 20% | since 06/01/2020 |
| GZLT HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | 10% | since 06/01/2020 |
| WILLOW DELTA TRUST | 5% Or Greater Indirect Ownership Interest | Organization | 15% | since 06/01/2020 |
| KRUPP, ARI | 5% Or Greater Indirect Ownership Interest | Individual | 10% | since 09/01/2019 |
| SENDEROWICZ, YOSSI | 5% Or Greater Indirect Ownership Interest | Individual | 5% | since 06/01/2020 |
| HARTMAN, DAVID | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2020 |
| KRUPP, ARI | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2019 |
| HARTMAN, DAVID | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2020 |
| KRUPP, ARI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2019 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 235635. Corrections: data@carerecords.org.