Nursing homes › Massachusetts › Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301 · 4137743724 · 123 certified beds
Per CMS filings, this facility is affiliated with Integritus Healthcare, a group operating 15 facilities in 1 states. Group record: average rating 2.9/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $300,502 in federal fines. This facility rates below its group average (2.9/5).
Total nurse staffing: 3.75 (Massachusetts median: 3.71). RN hours: 0.58. Weekend total: 3.27. Nursing staff turnover: 51%.
All-time on record: 47 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-26 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | G | Health | corrected 2026-03-13 |
| 2025-05-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-05-30 |
| 2025-03-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-04-11 |
| 2024-11-06 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Health | corrected 2024-12-26 |
| 2024-11-06 | Reasonably accommodate the needs and preferences of each resident. | E | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2024-12-26 |
| 2024-11-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-26 |
| 2024-11-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide appropriate foot care. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide or obtain dental services for each resident. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2024-12-26 |
| 2024-11-06 | Post nurse staffing information every day. | C | Health | corrected 2024-12-26 |
| 2024-11-06 | Assess the resident when there is a significant change in condition | B | Health | corrected 2024-12-26 |
| 2024-11-06 | Ensure each resident receives an accurate assessment. | B | Health | corrected 2024-12-26 |
| 2024-06-28 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | complaint | corrected 2024-08-10 |
| 2024-06-28 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | complaint | corrected 2024-08-10 |
| 2023-12-13 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2024-01-27 |
| 2023-12-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-01-27 |
| 2023-12-13 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | complaint | corrected 2024-01-27 |
| 2023-09-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | F | Health | corrected 2023-11-04 |
| 2023-09-18 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Health | corrected 2023-11-04 |
| 2023-09-18 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Health | corrected 2023-11-04 |
| 2023-09-18 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-11-04 |
| 2023-09-18 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2023-11-04 |
| Date | Type | Amount |
|---|---|---|
| 2024-11-06 | Fine | $52,192 |
| 2024-06-28 | Fine | $37,001 |
| 2023-09-18 | Fine | $10,173 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| CEC MANAGEMENT SYSTEMS INC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 12/30/2022 |
| INTEGRITUS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/30/2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/01/2022 |
| BRAGDON, TRICIA | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2024 |
| JONES, WILLIAM | Corporate Director | Individual | NOT APPLICABLE | since 12/30/2022 |
| RESNEVIC, KATHRYN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2024 |
| GINGRAS, MARCIE JO | Corporate Officer | Individual | NOT APPLICABLE | since 02/01/2022 |
| JONES, WILLIAM | Corporate Officer | Individual | NOT APPLICABLE | since 12/30/2022 |
| CEC MANAGEMENT SYSTEMS INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2022 |
| GINGRAS, MARCIE JO | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2022 |
| JONES, WILLIAM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/30/2022 |
| STRAZNITSKAS, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
| WHITCOMB, WINTHROP | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225304. Corrections: data@carerecords.org.