Nursing homes › Maryland › Citizens Care Center
415 South Market Street, Havre De Grace, MD 21078 · 4109395500 · 184 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Other.
Total nurse staffing: 4.02 (Maryland median: 3.60). RN hours: 0.81. Weekend total: 3.72. Nursing staff turnover: 28%.
All-time on record: 38 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-29 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2026-03-15 |
| 2026-01-29 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Health | corrected 2026-03-15 |
| 2026-01-29 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Provide activities to meet all resident's needs. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2026-03-15 |
| 2026-01-29 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2026-03-15 |
| 2026-01-29 | Provide or obtain dental services for each resident. | D | Health | corrected 2026-03-15 |
| 2025-11-07 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | complaint | corrected 2025-12-22 |
| 2025-11-07 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-12-22 |
| 2025-11-07 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-12-22 |
| 2024-05-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2024-06-21 |
| 2024-05-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2024-06-21 |
| 2024-05-07 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Observe each nurse aide's job performance and give regular training. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-06-21 |
| 2024-05-07 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Health | corrected 2024-06-21 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BADEKER, PATRICIA | Corporate Director | Individual | NOT APPLICABLE | since 01/23/2020 |
| BAXTER, WENDELL | Corporate Director | Individual | NOT APPLICABLE | since 10/31/2012 |
| BEULAH, CURTIS | Corporate Director | Individual | NOT APPLICABLE | since 12/03/2015 |
| CORRERI, JOHN | Corporate Director | Individual | NOT APPLICABLE | since 12/03/2015 |
| JORDAN, JOYCE | Corporate Director | Individual | NOT APPLICABLE | since 10/31/1999 |
| ROBERTS, ANNA | Corporate Director | Individual | NOT APPLICABLE | since 10/31/2013 |
| WELCH, JAMES | Corporate Director | Individual | NOT APPLICABLE | since 10/31/2016 |
| ZAVROTNY, KIMBERLY | Corporate Director | Individual | NOT APPLICABLE | since 02/27/2020 |
| PANOS, PETER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/23/1976 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 215039. Corrections: data@carerecords.org.