Nursing homes › Connecticut › Complete Care at Fox Hill
1253 Hartford Tpke, Vernon, CT 06066 · 8608750771 · 120 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.49 (Connecticut median: 3.71). RN hours: 0.47. Weekend total: 3.19. Nursing staff turnover: 37%.
All-time on record: 43 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-03 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2026-04-10 |
| 2026-03-03 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2026-04-10 |
| 2026-03-03 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | B | Health | corrected 2026-04-10 |
| 2026-03-03 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | B | Health | corrected 2026-04-10 |
| 2025-11-26 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | Past Non-Compliance |
| 2025-04-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | complaint | corrected 2025-05-19 |
| 2025-04-29 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | complaint | corrected 2025-05-19 |
| 2025-03-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-03-28 |
| 2024-05-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-07-03 |
| 2024-05-22 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-07-03 |
| 2024-05-22 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Health | corrected 2024-07-03 |
| 2024-05-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-07-03 |
| 2024-05-22 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Respond appropriately to all alleged violations. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-07-03 |
| 2024-05-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2024-07-03 |
| 2024-05-22 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-07-03 |
| 2024-04-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-06-07 |
| 2024-02-29 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | complaint | corrected 2024-02-29 |
| 2024-02-01 | Protect each resident from the wrongful use of the resident's belongings or money. | D | complaint | corrected 2023-12-18 |
| 2023-07-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2023-06-15 |
| 2023-07-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2023-08-21 |
| 2023-07-12 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2023-08-21 |
| Date | Type | Amount |
|---|---|---|
| 2024-02-29 | Fine | $16,801 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC GEN CT OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 11/15/2022 |
| PC GEN CT OPCO TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| PC GEN CT TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| DES CAPITAL LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/15/2022 |
| JRK INVESTMENTS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/15/2022 |
| KLUGMAN, JACOB | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STERNBUCH, DANIEL | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 11/15/2022 |
| GALLAGHER, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| HILLIARD, JEFF | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| HOCH, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| LAGANA, KRISTIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| TETREAULT, MARNIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075183. Corrections: data@carerecords.org.