Nursing homes › Wisconsin › Complete Care at Germantown
W173 N10915 Bernies Way, Germantown, WI 53022 · (262) 509-3300 · 121 certified beds
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Open your comparisonCMS overall star rating: this provider 4/5; median among 321 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 6 abuse citation icons, 0 facilities on the Special Focus list, $2,221,168 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 3.75 (Wisconsin median: 4.02). RN hours: 0.89. Weekend total: 3.26. Nursing staff turnover: 57%.
In the downloaded CMS dataset: 18 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-03-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-03-25 |
| 2025-03-05 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2025-03-21 |
| 2025-03-05 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2025-03-24 |
| 2025-03-05 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2025-03-25 |
| 2025-01-30 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | complaint | corrected 2025-03-01 |
| 2024-07-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-08-16 |
| 2024-07-17 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-08-16 |
| 2024-05-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-06-08 |
| 2024-05-08 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-06-08 |
| 2024-01-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2024-02-23 |
| 2024-01-24 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2024-02-23 |
| 2024-01-24 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2024-02-23 |
| 2023-11-07 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2023-11-23 |
| 2023-11-07 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2023-12-01 |
| 2023-10-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2023-11-23 |
| 2023-10-25 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2023-11-23 |
| 2023-10-25 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2023-11-23 |
| 2023-10-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2023-11-23 |
No federal fines or payment denials in this downloaded dataset.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC SWI HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2022 |
| PC SWI TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2022 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2022 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 06/01/2022 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/01/2022 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2022 |
| BIELINSKI, RENEE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/11/2022 |
| HALE, CASSANDRA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/22/2024 |
| HELLMAN, YOSEF | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2022 |
| SIDHU, SARFRAZ | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/15/2023 |
| SPITZER, MICHAEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/26/2025 |
How to cite this page: CareRecords, “Complete Care at Germantown — compliance, penalty and ownership record” (CCN 525653), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/complete-care-at-germantown-germantown-wi/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525653. Corrections: data@carerecords.org.