Nursing homes › Wisconsin › Complete Care at Glendale West
6263 N Green Bay Ave, Glendale, WI 53209 · 4143510543 · 94 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 4.38 (Wisconsin median: 4.06). RN hours: 0.70. Weekend total: 4.01. Nursing staff turnover: 63%.
All-time on record: 38 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-11-12 | Allow residents to self-administer drugs if determined clinically appropriate. | D | complaint | corrected 2025-12-05 |
| 2025-11-12 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-12-05 |
| 2025-11-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-12-05 |
| 2025-11-12 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-12-05 |
| 2025-05-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | complaint | corrected 2025-06-22 |
| 2025-05-22 | Give residents a notice of rights, rules, services and charges. | E | complaint | corrected 2025-06-22 |
| 2025-05-22 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | complaint | corrected 2025-06-22 |
| 2025-05-22 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-06-22 |
| 2025-05-22 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2025-06-22 |
| 2025-05-22 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2025-06-22 |
| 2025-05-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-06-22 |
| 2025-05-22 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-06-22 |
| 2025-05-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-06-22 |
| 2025-05-22 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-06-22 |
| 2025-05-22 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-06-22 |
| 2025-05-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-06-22 |
| 2025-05-22 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-06-22 |
| 2024-11-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2024-12-17 |
| 2024-11-26 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2024-12-17 |
| 2024-09-26 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | complaint | corrected 2024-10-15 |
| 2024-06-07 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-07-05 |
| 2024-06-07 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | complaint | corrected 2024-07-05 |
| 2024-02-05 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-02-24 |
| 2024-02-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-02-24 |
| 2024-02-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-02-24 |
| 2024-02-05 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-02-24 |
| 2023-11-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2023-12-26 |
| 2023-11-29 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | complaint | corrected 2023-12-26 |
| Date | Type | Amount |
|---|---|---|
| 2023-11-29 | Fine | $11,180 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC GLENDALE HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/02/2024 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | 95% | since 04/30/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 04/30/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 04/30/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 04/30/2021 |
| BIELINSKI, RENEE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/11/2022 |
| HAYDEN, LAKISHA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/30/2021 |
| HELLMAN, YOSEF | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/30/2021 |
| KELLY, DENISE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/30/2021 |
| ROSICH, ALEKSANDAR | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/30/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525547. Corrections: data@carerecords.org.