Nursing homes › Wisconsin › Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · (414) 529-6888 · 62 certified beds
Save this provider to compare the same published fields across up to four providers of the same care type.
Open your comparisonCMS overall star rating: this provider 3/5; median among 321 providers with a published value in the same state and provider category: 3/5.
CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.
How to compare records without mistaking missing data for good performance →
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 6 abuse citation icons, 0 facilities on the Special Focus list, $2,221,168 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 4.64 (Wisconsin median: 4.02). RN hours: 0.87. Weekend total: 4.29. Nursing staff turnover: 65%.
In the downloaded CMS dataset: 17 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2026-02-19 |
| 2026-02-19 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-02-20 |
| 2025-12-05 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | complaint | corrected 2025-12-08 |
| 2025-12-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-12-08 |
| 2025-12-05 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | complaint | corrected 2025-12-08 |
| 2025-06-18 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-06-27 |
| 2025-06-18 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2025-06-25 |
| 2025-06-18 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-07-07 |
| 2025-06-18 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-07-07 |
| 2025-06-18 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2025-07-14 |
| 2025-06-18 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Health | corrected 2025-07-07 |
| 2024-03-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Health | corrected 2024-04-25 |
| 2024-03-27 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-04-25 |
| 2023-01-12 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Health | corrected 2023-02-10 |
| 2023-01-12 | Perform COVID19 testing on residents and staff. | F | Health | corrected 2023-01-13 |
| 2023-01-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2023-01-13 |
| 2023-01-12 | Ensure staff are vaccinated for COVID-19 | C | Health | corrected 2023-01-13 |
| Date | Type | Amount |
|---|---|---|
| 2024-03-27 | Fine | $17,934 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC HALES CORNERS OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/28/2025 |
| PC HALES CORNERS TOPCO OPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/28/2025 |
| PEACE CAPITAL HOLDINGS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/28/2025 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/28/2025 |
| DES CAPITAL LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 05/28/2025 |
| JRK INVESTMENTS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 05/28/2025 |
| KLUGMAN, JACOB | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 05/28/2025 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 05/28/2025 |
| STERNBUCH, DANIEL | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 05/28/2025 |
| HELLMAN, YOSEF | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/28/2025 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/28/2025 |
| STEIN, SHALOM | Corporate Director | Individual | NOT APPLICABLE | since 05/28/2025 |
| BIELINSKI, RENEE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
| CHANG, STEVE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
| HELLMAN, YOSEF | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
| JACOBS, SARA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
| PONCE, MARIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
| STERNBUCH, DANIEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2025 |
How to cite this page: CareRecords, “Complete Care at Hales Corners — compliance, penalty and ownership record” (CCN 525596), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/complete-care-at-hales-corners-hales-corners-wi/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525596. Corrections: data@carerecords.org.