Nursing homes › Connecticut › Complete Care at Kimberly Hall-South
1 Emerson Drive, Windsor, CT 06095 · 8606886443 · 180 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 3.74 (Connecticut median: 3.71). RN hours: 0.75. Weekend total: 3.44. Nursing staff turnover: 27%.
All-time on record: 37 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-05-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-06-12 |
| 2025-05-01 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2025-06-12 |
| 2025-04-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-02-20 |
| 2025-02-03 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | J | complaint | corrected 2025-02-03 |
| 2025-02-03 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-02-07 |
| 2025-01-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-02-14 |
| 2025-01-14 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-02-14 |
| 2024-11-19 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2024-12-26 |
| 2024-11-19 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Health | corrected 2024-12-26 |
| 2024-09-13 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-10-17 |
| 2024-09-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2024-10-17 |
| 2024-09-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-10-17 |
| 2024-07-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-08-21 |
| 2024-07-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-08-21 |
| 2024-07-03 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-08-07 |
| 2023-10-19 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2023-11-30 |
| Date | Type | Amount |
|---|---|---|
| 2025-01-14 | Fine | $14,728 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC GEN CT OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 11/15/2022 |
| PC GEN CT OPCO TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| PC GEN CT TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| DES CAPITAL LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/15/2022 |
| JRK INVESTMENTS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/15/2022 |
| KLUGMAN, JACOB | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STERNBUCH, DANIEL | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/15/2022 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 11/15/2022 |
| GALLAGHER, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| HOCH, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| LAGANA, KRISTIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| RUSSO, THOMAS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
| TETREAULT, MARNIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075237. Corrections: data@carerecords.org.