Nursing homes › Delaware › Complete Care at Silver Lake LLC
1080 Silver Lake Blvd, Dover, DE 19904 · 3027345990 · 120 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.75 (Delaware median: 3.92). RN hours: 0.94. Weekend total: 3.35. Nursing staff turnover: 34%.
All-time on record: 30 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-23 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2026-03-11 |
| 2026-01-23 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Health | corrected 2026-03-11 |
| 2026-01-23 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2026-03-11 |
| 2026-01-23 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-03-11 |
| 2025-01-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Health | corrected 2025-03-06 |
| 2025-01-23 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-03-06 |
| 2025-01-23 | Implement a program that monitors antibiotic use. | F | Health | corrected 2025-03-06 |
| 2025-01-23 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-03-06 |
| 2025-01-23 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Plan the resident's discharge to meet the resident's goals and needs. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Health | corrected 2025-03-06 |
| 2025-01-23 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2025-03-06 |
| 2024-02-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | complaint | corrected 2024-03-06 |
| 2024-02-12 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2024-03-06 |
| 2024-02-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-03-06 |
| 2024-02-12 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2024-03-06 |
| 2024-02-12 | Provide or obtain dental services for each resident. | D | Health | corrected 2024-03-06 |
| 2024-02-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-03-06 |
| 2024-02-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | C | complaint | corrected 2024-03-06 |
| Date | Type | Amount |
|---|---|---|
| 2025-01-23 | Fine | $47,541 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC DE OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2021 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| RASTOGI, RITU | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| SMITH, STEVEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/29/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 085027. Corrections: data@carerecords.org.