Nursing homes › Texas › Five Points at Lake Highlands Nursing and Rehab
9009 White Rock Tr, Dallas, TX 75238 · 2143553300 · 280 certified beds
Per CMS filings, this facility is affiliated with Creative Solutions in Healthcare, a group operating 149 facilities in 1 states. Group record: average rating 2.2/5, 19 abuse citation icons, 7 facilities on the Special Focus list, $8,699,455 in federal fines. This facility rates below its group average (2.2/5).
Total nurse staffing: 3.36 (Texas median: 3.27). RN hours: 0.42. Weekend total: 2.87. Nursing staff turnover: 64%.
All-time on record: 53 deficiency citations, including 4 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-26 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-05-27 |
| 2026-03-31 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2026-04-01 |
| 2026-03-31 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2026-04-01 |
| 2026-03-31 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2026-04-01 |
| 2026-03-31 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2026-04-01 |
| 2026-03-31 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-04-01 |
| 2026-03-31 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-04-01 |
| 2026-03-31 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-04-01 |
| 2026-03-31 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2026-04-01 |
| 2026-03-31 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-04-01 |
| 2026-03-31 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-04-01 |
| 2025-12-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-09-30 |
| 2025-12-11 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-12-12 |
| 2025-12-11 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2025-12-12 |
| 2025-12-11 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-12-12 |
| 2025-12-11 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | complaint | corrected 2025-12-12 |
| 2025-12-11 | Provide bedrooms that don't allow residents to see each other when privacy is needed. | D | complaint | corrected 2025-12-12 |
| 2025-11-06 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-11-07 |
| 2025-11-06 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-11-07 |
| 2025-09-19 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | J | complaint | corrected 2025-09-20 |
| 2025-07-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-07-09 |
| 2025-07-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-07-09 |
| 2025-07-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2025-07-09 |
| 2025-05-14 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2025-05-16 |
| 2025-05-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-05-16 |
| 2025-05-14 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-05-16 |
| 2025-05-14 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | complaint | corrected 2025-05-16 |
| 2025-01-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2025-01-25 |
| 2025-01-23 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | complaint | corrected 2025-01-25 |
| 2024-12-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-12 |
| 2024-12-10 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2024-12-12 |
| 2024-12-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2024-12-12 |
| 2024-12-10 | PASARR screening for Mental disorders or Intellectual Disabilities | D | complaint | corrected 2024-12-12 |
| 2024-12-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-12-12 |
| 2024-12-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-12-12 |
| 2024-12-10 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2024-12-12 |
| 2024-12-10 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-12-12 |
| 2024-12-10 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | complaint | corrected 2024-12-12 |
| 2024-12-06 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2024-12-08 |
| 2024-12-06 | Keep residents' personal and medical records private and confidential. | D | complaint | corrected 2024-12-08 |
| Date | Type | Amount |
|---|---|---|
| 2025-12-11 | Fine | $16,149 |
| 2025-09-19 | Fine | $10,361 |
| 2025-07-08 | Fine | $15,143 |
| 2024-05-18 | Fine | $8,985 |
| 2023-10-11 | Fine | $7,511 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BOWERS, SEAN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2024 |
| CISNEROS, ALFRED | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/18/2008 |
| COBB, TRAVIS | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/05/2022 |
| COOPER, STEPHEN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/22/2022 |
| HARDIN, SHERRIE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/04/2024 |
| KERZEE, RICHARD | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/24/2007 |
| KORENEK, PATRICIA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/05/2018 |
| SOECHTING, PAUL | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/22/2024 |
| STRACK, JOE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/11/2022 |
| HUGGINS, LINDA | Corporate Director | Individual | NOT APPLICABLE | since 02/01/2023 |
| WILLIG, ZACHARY | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| THOMPSON, JOHNNY | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| DALLAS I ENTERPRISES | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/01/2022 |
| BLAKE, GARY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2022 |
| BLAKE, MALISA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2022 |
| FULLER, ELISE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
| SILVA, PHILLIP | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 455895. Corrections: data@carerecords.org.