Nursing homes › Wisconsin › Florence Health Services
5778 Chapin St, Florence, WI 54121 · 7155284833 · 73 certified beds
Per CMS filings, this facility is affiliated with North Shore Healthcare, a group operating 59 facilities in 4 states. Group record: average rating 2.7/5, 2 abuse citation icons, 1 facilities on the Special Focus list, $1,572,870 in federal fines. This facility rates below its group average (2.7/5).
Total nurse staffing: 3.65 (Wisconsin median: 4.06). RN hours: 0.90. Weekend total: 3.43. Nursing staff turnover: 45%.
All-time on record: 46 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-08 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2026-05-03 |
| 2026-04-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-05-01 |
| 2026-04-08 | The resident has the right to receive notices in a format and a language he or she understands. | E | Health | corrected 2026-05-01 |
| 2026-04-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2026-05-03 |
| 2026-04-08 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2026-05-03 |
| 2026-04-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2026-05-03 |
| 2026-04-08 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2026-05-03 |
| 2026-04-08 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-04-28 |
| 2026-04-08 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Respond appropriately to all alleged violations. | D | Health | corrected 2026-04-28 |
| 2026-04-08 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2026-04-28 |
| 2026-04-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-04-29 |
| 2026-04-08 | Post nurse staffing information every day. | C | Health | corrected 2026-04-28 |
| 2026-03-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2026-03-25 |
| 2026-03-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-03-25 |
| 2025-10-08 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-12-14 |
| 2025-10-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-12-14 |
| 2025-10-08 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-12-14 |
| 2025-10-08 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-12-14 |
| 2025-10-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2025-12-14 |
| 2025-06-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2025-07-18 |
| 2025-06-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-07-18 |
| 2025-06-25 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-07-18 |
| 2024-11-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-12-20 |
| 2024-11-13 | Provide and implement an infection prevention and control program. | F | complaint | corrected 2024-12-20 |
| 2024-11-13 | Implement a program that monitors antibiotic use. | F | Health | corrected 2024-12-20 |
| 2024-11-13 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | complaint | corrected 2024-12-20 |
| 2024-11-13 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | F | Health | corrected 2024-12-20 |
| 2024-11-13 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-12-20 |
| 2024-11-13 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-12-20 |
| 2024-11-13 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2024-12-20 |
| 2024-11-13 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Health | corrected 2024-12-20 |
| 2024-11-13 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2024-12-20 |
| 2024-11-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2024-12-20 |
| 2024-11-13 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2024-12-20 |
| 2024-08-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-09-11 |
| Date | Type | Amount |
|---|---|---|
| 2023-10-27 | Payment Denial | 26 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NSHC WISCONSIN LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/04/2017 |
| BAUMANN, TROY | Corporate Officer | Individual | NOT APPLICABLE | since 04/04/2017 |
| CIBC BANK USA | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/31/2024 |
| CLIFTONLARSONALLEN LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/22/2018 |
| NORTH SHORE HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 04/04/2017 |
| NSHC WISCONSIN LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 04/04/2017 |
| UP REHAB SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/01/2022 |
| WIPFLI LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2025 |
| BAUMANN, TROY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/04/2017 |
| BELONGIA, CHRISTINA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/01/2019 |
| GEE, DARREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/30/2021 |
| GREER, LAUREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/29/2023 |
| HAYES, PAUL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/01/2024 |
| HOEHN, JEFFREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/04/2017 |
| PATZER, COLLEEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/14/2023 |
| PURTELL, BRIAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2018 |
| SCHWARTZ, BRANDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/19/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525358. Corrections: data@carerecords.org.