Nursing homes › Texas › Franklin Heights Nursing & Rehabilitation
223 S Resler, El Paso, TX 79912 · 9155849417 · 132 certified beds
Per CMS filings, this facility is affiliated with Creative Solutions in Healthcare, a group operating 149 facilities in 1 states. Group record: average rating 2.2/5, 19 abuse citation icons, 7 facilities on the Special Focus list, $8,699,455 in federal fines. This facility rates below its group average (2.2/5).
Total nurse staffing: 3.07 (Texas median: 3.27). RN hours: 0.24. Weekend total: 2.63. Nursing staff turnover: 96%.
All-time on record: 77 deficiency citations, including 5 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-27 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2026-04-10 |
| 2026-03-27 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2026-04-10 |
| 2026-01-09 | Reasonably accommodate the needs and preferences of each resident. | E | complaint | corrected 2026-01-27 |
| 2026-01-09 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | complaint | corrected 2026-01-27 |
| 2026-01-09 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E | complaint | corrected 2026-01-27 |
| 2025-11-26 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | complaint | corrected 2025-11-27 |
| 2025-11-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-11-26 |
| 2025-11-25 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2025-11-26 |
| 2025-11-25 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-11-26 |
| 2025-07-24 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | The resident has the right to receive notices in a format and a language he or she understands. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | complaint | corrected 2025-07-25 |
| 2025-07-24 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Health | corrected 2025-07-25 |
| 2024-08-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2024-08-09 |
| 2024-08-08 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-08-09 |
| 2024-08-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2024-08-09 |
| 2024-08-08 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-08-09 |
| 2024-05-31 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-06-01 |
| 2024-05-31 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2024-06-01 |
| 2024-05-31 | Post nurse staffing information every day. | E | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | complaint | corrected 2024-06-01 |
| 2024-05-31 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2024-06-01 |
| 2024-05-31 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2024-06-01 |
| 2024-05-31 | Keep all essential equipment working safely. | E | complaint | corrected 2024-06-01 |
| 2024-05-31 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Respond appropriately to all alleged violations. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Health | corrected 2024-06-01 |
| 2024-05-31 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | complaint | corrected 2024-06-01 |
| Date | Type | Amount |
|---|---|---|
| 2024-01-22 | Fine | $24,441 |
| 2024-01-22 | Fine | $167,062 |
| 2024-01-22 | Payment Denial | 33 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BOWERS, SEAN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2024 |
| CISNEROS, ALFRED | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/18/2008 |
| COBB, TRAVIS | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/05/2022 |
| COOPER, STEPHEN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/11/2022 |
| HARDIN, SHERRIE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/04/2024 |
| KERZEE, RICHARD | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/24/2007 |
| KORENEK, PATRICIA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/05/2018 |
| SOECHTING, PAUL | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/22/2024 |
| STRACK, JOE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/11/2022 |
| HUGGINS, LINDA | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2022 |
| WILLIG, ZACHARY | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| THOMPSON, JOHNNY | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| EL PASO I ENTERPRISES, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/01/2022 |
| BLAKE, GARY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2022 |
| BLAKE, MALISA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 675479. Corrections: data@carerecords.org.