Nursing homes › Ohio › Hanover Healthcare Center
435 Avis Avenue Nw, Massillon, OH 44646 · 3308371741 · 125 certified beds
Per CMS filings, this facility is affiliated with Communicare Health, a group operating 120 facilities in 6 states. Group record: average rating 3.0/5, 15 abuse citation icons, 5 facilities on the Special Focus list, $4,999,015 in federal fines. This facility rates below its group average (3.0/5).
Total nurse staffing: 3.24 (Ohio median: 3.57). RN hours: 0.65. Weekend total: 2.86. Nursing staff turnover: 51%.
All-time on record: 57 deficiency citations, including 4 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2026-04-08 |
| 2026-03-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2026-04-08 |
| 2026-03-17 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2026-04-08 |
| 2026-03-17 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Health | corrected 2026-04-08 |
| 2026-03-17 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2026-04-08 |
| 2026-03-17 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2026-04-08 |
| 2026-03-17 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2026-04-08 |
| 2026-03-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-04-08 |
| 2026-03-17 | Provide activities to meet all resident's needs. | D | complaint | corrected 2026-04-08 |
| 2026-03-17 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2026-04-08 |
| 2026-03-17 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2026-04-08 |
| 2026-03-17 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | complaint | corrected 2026-04-08 |
| 2026-03-17 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | complaint | corrected 2026-04-08 |
| 2025-06-25 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2025-07-21 |
| 2025-06-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Ensure medication error rates are not 5 percent or greater. | D | complaint | corrected 2025-07-21 |
| 2025-06-25 | Ensure the activities program is directed by a qualified professional. | C | complaint | corrected 2025-07-21 |
| 2025-04-09 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-04-29 |
| 2025-03-04 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | complaint | corrected 2025-03-21 |
| 2024-10-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-10-25 |
| 2024-10-24 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | D | complaint | corrected 2024-10-25 |
| 2024-10-24 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-10-25 |
| 2024-09-23 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2024-09-25 |
| 2024-09-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J | complaint | corrected 2024-09-25 |
| 2024-09-23 | Respond appropriately to all alleged violations. | J | complaint | corrected 2024-09-25 |
| 2024-08-19 | Provide and implement an infection prevention and control program. | F | complaint | corrected 2024-09-25 |
| 2024-08-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2024-09-25 |
| 2024-08-19 | Respond appropriately to all alleged violations. | D | Health | corrected 2024-09-25 |
| 2024-08-19 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | complaint | corrected 2024-09-25 |
| 2024-08-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-09-25 |
| 2024-08-19 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2024-09-25 |
| 2024-08-19 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-09-25 |
| 2024-07-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-07-12 |
| 2024-06-06 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-06-14 |
| 2024-06-06 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2024-06-14 |
| Date | Type | Amount |
|---|---|---|
| 2024-08-19 | Fine | $61,191 |
| 2023-12-12 | Fine | $22,952 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| CONSOLIDATED OP CO., LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/01/2020 |
| CONSOLIDATED HEALTH HOLDINGS, LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2020 |
| CONSOLIDATED HEALTH LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2020 |
| NE BAKER HOLDINGS, LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2020 |
| THE STEPHEN L. ROSEDALE 2012 SPOUSAL TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/28/2005 |
| ROMEO, DOMINIC | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2023 |
| STOLTZ, CHARLES | Corporate Officer | Individual | NOT APPLICABLE | since 06/28/2005 |
| WILHEIM, RONALD | Corporate Officer | Individual | NOT APPLICABLE | since 06/28/2005 |
| AVIS (OHIO) MGMT CO., LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 06/28/2005 |
| GROVES, DONNA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/14/2023 |
| HOFFMAN, SCOTT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/13/2025 |
| KIBISU, PHILIP | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/27/2025 |
| ROMEO, DOMINIC | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 365292. Corrections: data@carerecords.org.