Nursing homes › Virginia › Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA 24147 · (540) 726-2328 · 120 certified beds
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Open your comparisonCMS overall star rating: this provider 4/5; median among 286 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Heritage Hall, a group operating 15 facilities in 1 state. Group record: average rating 4.1/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $103,876 in federal fines. This facility rates below its group average (4.1/5).
Total nurse staffing: 3.58 (Virginia median: 3.44). RN hours: 0.40. Weekend total: 2.94. Nursing staff turnover: 38%.
In the downloaded CMS dataset: 20 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2024-03-14 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-05-15 |
| 2024-03-14 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-05-15 |
| 2024-03-14 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | C | Health | corrected 2024-05-15 |
| 2024-03-14 | Provide a neutral and fair arbitration process and agree to arbitrator and venue. | C | Health | corrected 2024-05-15 |
No federal fines or payment denials in this downloaded dataset.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| AMERICAN HEALTHCARE LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/17/2022 |
| HOPKINS, WILLIAM | Corporate Director | Individual | NOT APPLICABLE | since 12/30/2013 |
| DALTON, ROBERT | Corporate Officer | Individual | NOT APPLICABLE | since 12/30/2013 |
| EAST, THOMAS | Corporate Officer | Individual | NOT APPLICABLE | since 12/30/2013 |
| GALLANT, CASSANDRA | Corporate Officer | Individual | NOT APPLICABLE | since 07/11/2024 |
| AMERICAN HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/03/2024 |
| DALTON, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/30/2013 |
| LAMBERT-MCDANIEL, SHARON | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/06/2025 |
How to cite this page: CareRecords, “Heritage Hall-Rich Creek — compliance, penalty and ownership record” (CCN 495371), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/heritage-hall-rich-creek-rich-creek-va/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 495371. Corrections: data@carerecords.org.