Nursing homes › Wisconsin › Heritage Health Services
1119 N Wisconsin St, Port Washington, WI 53074 · 2622845892 · 50 certified beds
Per CMS filings, this facility is affiliated with North Shore Healthcare, a group operating 59 facilities in 4 states. Group record: average rating 2.7/5, 2 abuse citation icons, 1 facilities on the Special Focus list, $1,572,870 in federal fines. This facility rates below its group average (2.7/5).
Total nurse staffing: 3.72 (Wisconsin median: 4.06). RN hours: 1.17. Weekend total: 3.25. Nursing staff turnover: 58%.
All-time on record: 33 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-03-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-04-11 |
| 2025-03-12 | Provide and implement an infection prevention and control program. | F | Health | corrected 2025-04-11 |
| 2025-03-12 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Health | corrected 2025-04-11 |
| 2025-03-12 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2025-04-11 |
| 2025-03-12 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2025-04-11 |
| 2025-03-12 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2025-04-11 |
| 2025-03-12 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Health | corrected 2025-04-11 |
| 2025-03-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-04-11 |
| 2024-12-05 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-01-02 |
| 2024-09-12 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | L | complaint | corrected 2024-04-15 |
| 2024-09-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2024-10-08 |
| 2024-09-12 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2024-10-08 |
| 2024-09-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-10-08 |
| 2024-09-12 | Post nurse staffing information every day. | C | complaint | corrected 2024-10-08 |
| 2024-02-06 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Health | corrected 2024-03-04 |
| 2024-02-06 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2024-03-04 |
| 2024-02-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-03-04 |
| 2024-02-06 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Health | corrected 2024-03-04 |
| 2024-02-06 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2024-03-04 |
| 2024-02-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-03-04 |
| 2024-02-06 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2024-03-04 |
| 2024-02-06 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-03-04 |
| 2024-02-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-03-04 |
| 2024-02-06 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-03-04 |
| 2024-02-06 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-03-04 |
| 2024-02-06 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | C | Health | corrected 2024-03-04 |
| 2024-02-06 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C | Health | corrected 2024-03-04 |
| 2024-02-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-03-04 |
| 2023-11-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2023-12-07 |
| 2023-01-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2023-03-10 |
| 2023-01-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-03-10 |
| 2023-01-26 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2023-03-10 |
| 2023-01-26 | Provide and implement an infection prevention and control program. | D | Health | corrected 2023-03-10 |
| Date | Type | Amount |
|---|---|---|
| 2024-09-12 | Fine | $16,801 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/24/2017 |
| MILLS, DAVID | 5% Or Greater Indirect Ownership Interest | Individual | 20% | since 06/29/2017 |
| BAUMANN, TROY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Officer | Individual | NOT APPLICABLE | since 06/29/2017 |
| NORTH SHORE HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2017 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525586. Corrections: data@carerecords.org.