Nursing homes › Massachusetts › Hermitage Healthcare (The)
383 Mill Street, Worcester, MA 01602 · 5087918131 · 101 certified beds
Per CMS filings, this facility is affiliated with Next Step Healthcare, a group operating 14 facilities in 1 states. Group record: average rating 1.8/5, 1 abuse citation icons, 3 facilities on the Special Focus list, $1,422,779 in federal fines. This facility rates above its group average (1.8/5).
Total nurse staffing: 3.74 (Massachusetts median: 3.71). RN hours: 0.53. Weekend total: 3.37. Nursing staff turnover: 21%.
All-time on record: 33 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-20 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | E | Health | corrected 2025-09-22 |
| 2025-08-20 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E | Health | corrected 2025-09-22 |
| 2025-08-20 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | D | Health | corrected 2025-09-22 |
| 2025-08-20 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | Health | corrected 2025-09-22 |
| 2025-08-20 | Ensure each resident receives an accurate assessment. | B | Health | corrected 2025-09-22 |
| 2024-06-04 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2024-06-21 |
| 2024-06-04 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-06-21 |
| 2024-06-04 | Provide care or services that was trauma informed and/or culturally competent. | D | Health | corrected 2024-06-21 |
| 2024-06-04 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Health | corrected 2024-06-21 |
| 2023-01-19 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Provide and implement an infection prevention and control program. | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Implement a program that monitors antibiotic use. | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Report COVID19 data to residents and families. | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Perform COVID19 testing on residents and staff. | F | Health | corrected 2023-02-17 |
| 2023-01-19 | Provide activities to meet all resident's needs. | E | Health | corrected 2023-02-17 |
| 2023-01-19 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2023-02-17 |
| 2023-01-19 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Health | corrected 2023-02-17 |
| 2023-01-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Health | corrected 2023-02-17 |
| 2023-01-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2023-02-17 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NEXT STEP HEALTHCARE LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 09/01/2017 |
| DELL'ANNO, DAMIAN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 09/01/2017 |
| DELL'ANNO, DAMIAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2017 |
| NEXT STEP HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/01/2017 |
| KSHEERSAGAR, PANKAJ | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/10/2025 |
| WARD, KIMBERLY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/27/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225009. Corrections: data@carerecords.org.