Nursing homes › Oklahoma › Higher Call Nursing Center
407 Whitebird Street, Quapaw, OK 74363 · 9186742233 · 86 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: For profit - Limited Liability company.
Total nurse staffing: 3.61 (Oklahoma median: 3.67). RN hours: 0.47. Weekend total: 3.40. Nursing staff turnover: 62%.
All-time on record: 28 deficiency citations, including 5 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2026-02-27 |
| 2026-01-09 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2026-02-27 |
| 2026-01-09 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-02-27 |
| 2024-05-16 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2024-06-20 |
| 2024-05-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-06-20 |
| 2024-05-16 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-06-20 |
| 2024-05-16 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2024-06-20 |
| 2024-05-16 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-06-20 |
| 2024-03-28 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | J | complaint | corrected 2024-04-19 |
| 2024-03-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2024-04-19 |
| 2024-03-28 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | complaint | corrected 2024-04-19 |
| 2024-03-28 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G | complaint | corrected 2024-04-19 |
| 2024-03-28 | Respond appropriately to all alleged violations. | F | complaint | corrected 2024-04-19 |
| 2024-03-28 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-04-19 |
| 2024-03-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-04-19 |
| 2023-04-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | J | Health | corrected 2023-07-01 |
| 2023-04-04 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2023-07-01 |
| 2023-04-04 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2023-07-01 |
| 2023-04-04 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2023-07-01 |
| 2023-04-04 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2023-07-01 |
| 2023-04-04 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2023-07-01 |
| Date | Type | Amount |
|---|---|---|
| 2024-03-28 | Fine | $18,113 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| SELECTIS HEALTH INC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 03/01/2020 |
| BALLER, LANCE | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 03/01/2020 |
| DAY, SARAH | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/01/2023 |
| DESMOND, ADAM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/01/2023 |
| ECKHART, KRYSTAL | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/01/2023 |
| SELECTIS MANAGEMENT LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/14/2020 |
| BISHOP, RACHELLE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/29/2025 |
| BRYAN, VINCENT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/01/2021 |
| BRYANT, SARA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/20/2022 |
| CARROW, JERIKA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/04/2024 |
| DAY, SARAH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/26/2021 |
| DESMOND, ADAM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/01/2023 |
| ECKHART, KRYSTAL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2020 |
| GRIFFIN, BARBARA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/31/2024 |
| HAHNER, MICHELLE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/13/2023 |
| SMALL, NOVETTA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/15/2024 |
| TROST, JAMIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/08/2022 |
| WHITEEAGLE, KASSIDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 375579. Corrections: data@carerecords.org.