Nursing homes › Wisconsin › Lake Country Health Services
2195 North Summit Village Way, Oconomowoc, WI 53066 · 2625602400 · 100 certified beds
Per CMS filings, this facility is affiliated with North Shore Healthcare, a group operating 59 facilities in 4 states. Group record: average rating 2.7/5, 2 abuse citation icons, 1 facilities on the Special Focus list, $1,572,870 in federal fines. This facility rates below its group average (2.7/5).
Total nurse staffing: 3.54 (Wisconsin median: 4.06). RN hours: 0.97. Weekend total: 3.24. Nursing staff turnover: 52%.
All-time on record: 42 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-27 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-09-16 |
| 2025-08-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-09-16 |
| 2025-03-12 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | J | complaint | corrected 2025-04-02 |
| 2025-03-12 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | E | complaint | corrected 2025-04-02 |
| 2025-03-12 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-04-02 |
| 2024-11-04 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2024-12-12 |
| 2024-11-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2024-12-12 |
| 2024-11-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-12-12 |
| 2024-11-04 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | F | complaint | corrected 2024-12-12 |
| 2024-11-04 | Respond appropriately to all alleged violations. | F | complaint | corrected 2024-12-12 |
| 2024-11-04 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-12-12 |
| 2024-11-04 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Plan the resident's discharge to meet the resident's goals and needs. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2024-12-12 |
| 2024-11-04 | Provide or get specialized rehabilitative services as required for a resident. | D | complaint | corrected 2024-12-12 |
| 2024-06-20 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Health | corrected 2024-07-19 |
| 2024-06-20 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Health | corrected 2024-07-19 |
| 2024-06-20 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | complaint | corrected 2024-07-19 |
| 2024-06-20 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-07-19 |
| 2024-06-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-07-19 |
| 2024-06-20 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-07-19 |
| 2024-06-20 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2024-07-19 |
| 2024-06-20 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-07-19 |
| 2024-06-20 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-07-19 |
| 2024-02-29 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2024-03-26 |
| 2024-02-29 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-03-26 |
| 2024-02-29 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-03-26 |
| 2024-02-29 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-03-26 |
| 2024-02-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-03-26 |
| 2023-10-09 | Respond appropriately to all alleged violations. | E | complaint | corrected 2023-11-08 |
| 2023-10-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2023-11-08 |
| 2023-10-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2023-11-08 |
| 2023-04-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-05-10 |
| 2023-04-12 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-05-10 |
| 2023-04-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2023-05-10 |
| 2023-04-12 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-05-10 |
| Date | Type | Amount |
|---|---|---|
| 2025-03-12 | Fine | $16,985 |
| 2024-11-04 | Fine | $103,883 |
| 2024-11-04 | Payment Denial | 8 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/24/2017 |
| MILLS, DAVID | 5% Or Greater Indirect Ownership Interest | Individual | 20% | since 06/29/2017 |
| BAUMANN, TROY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| CIBC BANK USA | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/03/2025 |
| CLIFTONLARSONALLEN LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/22/2018 |
| CONTINUUM THERAPY PARTNERS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/01/2025 |
| NORTH SHORE HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2017 |
| NSH REHAB LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/01/2025 |
| WIPFLI LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2025 |
| BAUMANN, TROY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2017 |
| BELONGIA, CHRISTINA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/01/2019 |
| GEE, DARREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/30/2021 |
| GREER, LAUREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/29/2023 |
| HAMM, CARA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2026 |
| HOEHN, JEFFREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2017 |
| PATZER, COLLEEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/14/2023 |
| PURTELL, BRIAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2018 |
| RAMNANAN, KESHNI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525702. Corrections: data@carerecords.org.