Nursing homes › New Hampshire › Lebanon Center, Genesis Healthcare
24 Old Etna Road, Lebanon, NH 03766 · 6034482234 · 110 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.17 (New Hampshire median: 3.65). RN hours: 0.52. Weekend total: 2.86. Nursing staff turnover: 49%.
All-time on record: 30 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-10-06 | Provide and implement an infection prevention and control program. | L | complaint | corrected 2025-10-31 |
| 2025-08-14 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2025-09-25 |
| 2025-08-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-09-25 |
| 2025-08-14 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2025-09-25 |
| 2025-08-14 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-09-25 |
| 2025-08-14 | Have policies on smoking. | D | Health | corrected 2025-09-25 |
| 2025-08-14 | Ensure each resident receives an accurate assessment. | B | Health | corrected 2025-09-25 |
| 2025-07-07 | Honor the resident's right to manage his or her financial affairs. | D | complaint | corrected 2025-07-21 |
| 2025-07-07 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | D | complaint | corrected 2025-07-21 |
| 2025-07-07 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D | complaint | corrected 2025-07-21 |
| 2024-07-11 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2024-08-29 |
| 2024-07-11 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2024-08-28 |
| 2024-07-11 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-08-16 |
| 2024-07-11 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-08-27 |
| 2024-07-11 | Ensure that residents are free from significant medication errors. | D | Health | Deficient, Provider has no plan of correction |
| 2024-07-11 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-08-14 |
| 2024-07-11 | Implement a program that monitors antibiotic use. | D | Health | corrected 2024-08-27 |
| 2024-07-11 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Health | corrected 2024-08-28 |
| 2024-07-11 | Ensure the activities program is directed by a qualified professional. | C | Health | corrected 2024-08-12 |
| 2024-07-11 | Post nurse staffing information every day. | C | Health | corrected 2024-08-13 |
| 2024-07-11 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | C | Health | corrected 2024-08-29 |
| 2024-07-11 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | B | Health | corrected 2024-08-29 |
| 2024-07-11 | Ensure each resident receives an accurate assessment. | B | Health | corrected 2024-07-17 |
| 2023-11-21 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2024-01-03 |
| 2023-11-21 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | complaint | corrected 2024-02-14 |
| 2023-04-19 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2023-06-08 |
| 2023-04-19 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-06-02 |
| 2023-04-19 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Health | corrected 2023-06-02 |
| 2023-04-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | B | Health | corrected 2023-06-07 |
| 2023-04-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Health | corrected 2023-06-08 |
| Date | Type | Amount |
|---|---|---|
| 2025-08-14 | Fine | $72,924 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS NH HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2011 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 12/31/2011 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2012 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| VANCE, JOSEPH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/12/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 305050. Corrections: data@carerecords.org.