Nursing homes › Missouri › Milan Health Care Center
52435 Infirmary Road, Milan, MO 63556 · 6602654032 · 100 certified beds
Per CMS filings, this facility is affiliated with Reliant Care Management, a group operating 33 facilities in 2 states. Group record: average rating 1.2/5, 14 abuse citation icons, 8 facilities on the Special Focus list, $4,513,946 in federal fines. This facility rates below its group average (1.2/5).
Total nurse staffing: 2.01 (Missouri median: 3.36). RN hours: 0.19. Weekend total: 1.79. Nursing staff turnover: 59%.
All-time on record: 45 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-10-30 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | Past Non-Compliance |
| 2025-07-10 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | complaint | corrected 2025-07-28 |
| 2025-07-10 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2025-07-28 |
| 2025-05-23 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | complaint | corrected 2025-07-28 |
| 2025-05-23 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2025-07-28 |
| 2025-05-23 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-06-21 |
| 2025-03-05 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Health | corrected 2025-04-22 |
| 2025-03-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-04-22 |
| 2025-03-05 | Assess the resident when there is a significant change in condition | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-04-22 |
| 2025-03-05 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-04-22 |
| 2025-03-05 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2025-04-22 |
| 2025-01-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-02-20 |
| 2024-10-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-11-15 |
| 2024-10-17 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-11-15 |
| 2024-10-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-09-11 |
| 2024-05-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2024-06-14 |
| 2024-05-07 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-06-14 |
| 2023-11-28 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | complaint | corrected 2023-12-15 |
| 2023-06-13 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Health | corrected 2023-07-20 |
| 2023-06-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-07-20 |
| 2023-06-13 | Provide and implement an infection prevention and control program. | F | Health | corrected 2023-07-20 |
| 2023-06-13 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure that residents are free from significant medication errors. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-07-20 |
| 2023-06-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2023-07-20 |
| Date | Type | Amount |
|---|---|---|
| 2025-01-22 | Fine | $49,897 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| RELIANT CARE INVESTORS INC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/28/2011 |
| DESTEFANE, RICHARD | Corporate Officer | Individual | NOT APPLICABLE | since 01/28/2011 |
| RELIANT CARE MANAGEMENT COMPANY LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/28/2011 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 265238. Corrections: data@carerecords.org.