Nursing homes › Massachusetts › Norwood Healthcare
460 Washington Street, Norwood, MA 02062 · (787) 444-8383 · 170 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 338 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Next Step Healthcare, a group operating 14 facilities in 1 state. Group record: average rating 1.7/5, 1 abuse citation icon, 3 facilities on the Special Focus list, $1,240,562 in federal fines. This facility rates below its group average (1.7/5).
Total nurse staffing: 3.48 (Massachusetts median: 3.70). RN hours: 0.88. Weekend total: 3.16. Nursing staff turnover: 25%.
In the downloaded CMS dataset: 68 deficiency citations, including 5 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-05 | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. | D | complaint | corrected 2026-05-19 |
| 2026-02-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | J | Health | corrected 2026-02-06 |
| 2026-02-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Health | corrected 2026-02-06 |
| 2026-02-09 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Health | corrected 2026-02-27 |
| 2026-02-09 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Health | corrected 2026-02-27 |
| 2026-02-09 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Health | corrected 2026-02-27 |
| 2026-02-09 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | Health | corrected 2026-02-27 |
| 2026-02-09 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Health | corrected 2026-02-25 |
| 2026-02-09 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Health | corrected 2026-02-25 |
| 2026-02-09 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Health | corrected 2026-02-25 |
| 2026-02-09 | Assist a resident in gaining access to vision and hearing services. | E | Health | corrected 2026-02-25 |
| 2026-02-09 | Implement a program that monitors antibiotic use. | E | Health | corrected 2026-02-25 |
| 2026-02-09 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Health | corrected 2026-02-25 |
| 2026-02-09 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-02-25 |
| 2026-02-09 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2026-02-25 |
| 2026-02-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2026-02-25 |
| 2026-02-09 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | Health | corrected 2026-02-25 |
| 2026-02-09 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | B | Health | corrected 2026-02-25 |
| 2025-11-17 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2025-11-19 |
| 2025-02-11 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | complaint | corrected 2025-03-11 |
| 2025-02-11 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-03-11 |
| 2025-02-11 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-03-11 |
| 2025-02-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-03-11 |
| 2024-10-30 | Hire a qualified full-time social worker in a facility with more than 120 beds. | F | Health | corrected 2024-12-04 |
| 2024-10-30 | Give the resident's representative the ability to exercise the resident's rights. | E | Health | corrected 2024-12-10 |
| 2024-10-30 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-12-04 |
| 2024-10-30 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2024-12-13 |
| 2024-10-30 | Provide care or services that was trauma informed and/or culturally competent. | E | Health | corrected 2024-12-04 |
| 2024-10-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-12-13 |
| 2024-10-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-04 |
| 2024-10-30 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2024-12-10 |
| 2024-10-30 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-12-13 |
| 2024-10-30 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-12-04 |
| 2024-10-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-12-13 |
| 2024-10-30 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-12-13 |
| 2024-10-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-12-04 |
| 2024-10-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-12-13 |
| 2024-10-30 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-12-13 |
| 2024-10-30 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Health | corrected 2024-12-04 |
| 2024-10-30 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Health | corrected 2024-12-04 |
| Date | Type | Amount |
|---|---|---|
| 2026-02-09 | Fine | $8,281 |
| 2026-02-09 | Fine | $15,330 |
| 2024-10-30 | Fine | $56,789 |
| 2024-05-09 | Fine | $16,071 |
| 2023-10-11 | Fine | $13,793 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| DELL'ANNO, DAMIAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2017 |
| STEPHAN, WILLIAM | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2017 |
| NEXT STEP HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/01/2017 |
| GOWDA, SAVITHA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/22/2024 |
| WOOLFE, ELISABETH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/07/2025 |
How to cite this page: CareRecords, “Norwood Healthcare — compliance, penalty and ownership record” (CCN 225343), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/norwood-healthcare-norwood-ma/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225343. Corrections: data@carerecords.org.