Nursing homes › California › Palm Terrace Care Center
11162 Palm Terrace Lane, Riverside, CA 92505 · 9516877330 · 71 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates above its group average (3.2/5).
Total nurse staffing: 4.41 (California median: 4.24). RN hours: 0.43. Weekend total: 3.73. Nursing staff turnover: 44%.
All-time on record: 25 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-08 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2026-05-06 |
| 2025-05-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-06-12 |
| 2025-05-16 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Health | corrected 2025-06-12 |
| 2025-05-16 | Reasonably accommodate the needs and preferences of each resident. | E | Health | corrected 2025-06-12 |
| 2025-05-16 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2025-06-12 |
| 2025-05-16 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-06-12 |
| 2025-05-16 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-06-12 |
| 2025-05-16 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-06-12 |
| 2025-05-16 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-06-12 |
| 2025-05-16 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-06-12 |
| 2025-05-16 | Provide routine and 24-hour emergency dental care for each resident. | D | Health | corrected 2025-06-12 |
| 2025-05-16 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Health | corrected 2025-06-12 |
| 2024-05-10 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F | Health | corrected 2024-05-31 |
| 2024-05-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2024-05-31 |
| 2024-05-10 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Health | corrected 2024-05-31 |
| 2024-05-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-05-31 |
| 2024-05-10 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-05-31 |
| 2024-05-10 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2024-05-31 |
| 2024-05-10 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Health | corrected 2024-05-31 |
| 2024-05-10 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-05-31 |
| 2023-07-31 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2023-08-10 |
| 2023-05-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2023-06-23 |
| 2023-05-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-06-23 |
| 2023-05-25 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2023-06-23 |
| 2023-05-25 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2023-06-23 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| AYOUBY, QAIS | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 12/01/2023 |
| LEET, RYAN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/01/2023 |
| WILLITS, ADAM | Corporate Director | Individual | NOT APPLICABLE | since 02/01/2023 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 11/08/2022 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| SATO, AMI | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2024 |
| SCOTT, MATTHEW | Corporate Officer | Individual | NOT APPLICABLE | since 02/01/2023 |
| AYOUBY, QAIS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/01/2023 |
| LEET, RYAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555365. Corrections: data@carerecords.org.