Nursing homes › Utah › Provo Rehabilitation and Nursing
1001 North 500 West, Provo, UT 84604 · (801) 377-9661 · 220 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 96 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 342 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 6 facilities on the Special Focus list, $7,057,363 in federal fines. This facility rates below its group average (3.2/5).
Total nurse staffing: 3.88 (Utah median: 3.71). RN hours: 0.87. Weekend total: 3.44. Nursing staff turnover: 54%.
In the downloaded CMS dataset: 75 deficiency citations, including 1 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-16 | Provide safe and appropriate respiratory care for a resident when needed. | J | complaint | corrected 2026-04-03 |
| 2026-03-16 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Respond appropriately to all alleged violations. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Ensure services provided by the nursing facility meet professional standards of quality. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Have a plan that describes the process for conducting QAPI and QAA activities. | G | complaint | corrected 2026-04-03 |
| 2026-03-16 | Keep all essential equipment working safely. | G | complaint | corrected 2026-04-03 |
| 2024-10-21 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2024-12-02 |
| 2024-10-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-02 |
| 2024-10-21 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2024-12-02 |
| 2024-10-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-12-02 |
| 2024-10-21 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-12-02 |
| 2024-10-21 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2024-12-02 |
| 2024-10-21 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-12-02 |
| 2024-10-21 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-12-02 |
| 2023-01-30 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | H | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide enough food/fluids to maintain a resident's health. | H | Health | corrected 2023-03-29 |
| 2023-01-30 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | H | Health | corrected 2023-03-29 |
| 2023-01-30 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | H | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | G | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. | G | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide safe, appropriate pain management for a resident who requires such services. | G | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide and implement an infection prevention and control program. | F | Health | corrected 2023-03-29 |
| 2023-01-30 | Keep residents' personal and medical records private and confidential. | E | Health | corrected 2023-03-29 |
| 2023-01-30 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2023-03-29 |
| 2023-01-30 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Respond appropriately to all alleged violations. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2023-03-29 |
| 2023-01-30 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2023-03-29 |
| Date | Type | Amount |
|---|---|---|
| 2026-03-16 | Fine | $17,857 |
| 2024-10-21 | Fine | $55,146 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HOOPES, TRAVIS | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/01/2009 |
| MARTINEZ, MARK | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/30/2024 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 10/01/2009 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| MOSS, TYLER | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2016 |
| NURSA INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/01/2016 |
| RIVERVIEW HEALTHCARE, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/01/2016 |
| RUBICON STAFFING LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/01/2016 |
| HOOPES, TRAVIS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2009 |
| MARTINEZ, MARK | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/30/2024 |
How to cite this page: CareRecords, “Provo Rehabilitation and Nursing — compliance, penalty and ownership record” (CCN 465119), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/provo-rehabilitation-and-nursing-provo-ut/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 465119. Corrections: data@carerecords.org.