Nursing homes › Iowa › Regency Care Center
815 High Road, Norwalk, IA 50211 · (515) 981-4269 · 101 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 385 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Campbell Street Services, a group operating 22 facilities in 3 states. Group record: average rating 2.1/5, 3 abuse citation icons, 1 facility on the Special Focus list, $517,644 in federal fines. This facility rates below its group average (2.1/5).
Total nurse staffing: 3.15 (Iowa median: 3.68). RN hours: 0.35. Weekend total: 2.73.
In the downloaded CMS dataset: 40 deficiency citations, including 1 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-12 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Health | corrected 2026-06-04 |
| 2026-05-12 | Provide safe, appropriate pain management for a resident who requires such services. | G | complaint | corrected 2026-06-04 |
| 2026-05-12 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2026-06-04 |
| 2026-05-12 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2026-06-04 |
| 2026-05-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2026-06-04 |
| 2026-05-12 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2026-06-04 |
| 2026-05-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2026-06-04 |
| 2026-05-12 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-06-04 |
| 2026-05-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-06-04 |
| 2026-05-12 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-06-04 |
| 2026-05-12 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2026-06-04 |
| 2026-05-12 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | complaint | corrected 2026-06-04 |
| 2026-05-12 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2026-06-04 |
| 2025-12-30 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2026-01-07 |
| 2025-12-30 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2026-01-07 |
| 2025-08-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-08-28 |
| 2025-08-20 | Ensure each resident receives an accurate assessment. | E | complaint | corrected 2025-08-29 |
| 2025-08-20 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2025-08-29 |
| 2025-08-20 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-08-29 |
| 2025-08-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-08-29 |
| 2025-08-20 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-08-29 |
| 2025-04-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2025-04-29 |
| 2025-04-16 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-04-29 |
| 2025-04-16 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-04-29 |
| 2025-04-16 | Ensure medication error rates are not 5 percent or greater. | D | complaint | corrected 2025-04-29 |
| 2024-12-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2025-01-07 |
| 2024-12-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-12-24 |
| 2024-12-17 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-01-07 |
| 2024-06-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-07-09 |
| 2024-06-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-07-09 |
| 2024-06-27 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-07-09 |
| 2023-11-09 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2023-11-28 |
| 2023-11-09 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2023-11-28 |
| 2023-11-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-11-28 |
| 2023-11-09 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2023-11-28 |
| 2023-11-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2023-11-28 |
| 2023-10-11 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | complaint | corrected 2023-10-20 |
| 2023-10-11 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2023-10-20 |
| 2023-10-11 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | complaint | corrected 2023-10-20 |
| 2023-08-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2023-08-24 |
| Date | Type | Amount |
|---|---|---|
| 2025-08-20 | Fine | $78,497 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HOLDCO, IA 5, LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 11/03/2025 |
| BIRCHWOOD HEALTHCARE PARTNERS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/03/2025 |
| DOLE, ISAAC | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 11/03/2025 |
| DOLE, ISAAC | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/03/2025 |
| BIRCHWOOD HEALTHCARE PARTNERS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/03/2025 |
| CAMPBELL STREET SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/03/2025 |
| HOLDCO, IA 5, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/03/2025 |
| DOLE, ISAAC | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/03/2025 |
| GRUNEWALD, DALE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/03/2025 |
| HALL, CARLA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/03/2025 |
| ROBBINS, ROBIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/03/2025 |
| SATTERFIELD, BRENDA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/03/2025 |
How to cite this page: CareRecords, “Regency Care Center — compliance, penalty and ownership record” (CCN 165399), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/regency-care-center-norwalk-ia/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 165399. Corrections: data@carerecords.org.