Nursing homes › Oklahoma › The Lakes
5701 West Britton Road, Oklahoma City, OK 73132 · 4057738900 · 120 certified beds
Per CMS filings, this facility is affiliated with Phoenix Healthcare, a group operating 6 facilities in 1 states. Group record: average rating 2.7/5, 1 abuse citation icons, 0 facilities on the Special Focus list, $50,467 in federal fines. This facility rates below its group average (2.7/5).
Total nurse staffing: 3.99 (Oklahoma median: 3.67). RN hours: 0.49. Weekend total: 3.81. Nursing staff turnover: 54%.
All-time on record: 26 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2024-12-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-01-03 |
| 2024-12-18 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-01-03 |
| 2024-11-21 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2024-12-19 |
| 2024-11-21 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-12-19 |
| 2024-11-21 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-12-19 |
| 2024-11-21 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Health | corrected 2024-12-19 |
| 2024-11-21 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-12-19 |
| 2024-11-21 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-12-19 |
| 2024-10-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-11-16 |
| 2024-10-11 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | complaint | corrected 2024-11-04 |
| 2024-10-11 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-11-04 |
| 2024-08-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2024-09-18 |
| 2024-08-12 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | complaint | corrected 2024-09-18 |
| 2023-09-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-11-07 |
| 2023-09-28 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-11-07 |
| 2023-09-28 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2023-11-07 |
| Date | Type | Amount |
|---|---|---|
| 2024-11-21 | Fine | $11,052 |
| 2024-10-11 | Fine | $8,021 |
| 2024-10-11 | Payment Denial | 14 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PHOENIX HEALTHCARE LLC | 5% Or Greater Direct Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 09/29/2004 |
| CAIN, LARRY | 5% Or Greater Direct Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 09/29/2004 |
| FORVIS MAZARS LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/14/2004 |
| PHOENIX HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/29/2004 |
| PHOENIX REHAB LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/29/2004 |
| FLOYD, SHANNA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/14/2010 |
| HERMANCE, TERRY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/22/2023 |
| JAY, JUDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/05/2022 |
| MOXLEY, HEATHER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2024 |
| YOUNG, CATHY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/24/2009 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 375396. Corrections: data@carerecords.org.