Nursing homes › Connecticut › Touchpoints at Manchester
333 Bidwell St, Manchester, CT 06040 · 8605333086 · 127 certified beds
Per CMS filings, this facility is affiliated with Icare Health Network, a group operating 12 facilities in 3 states. Group record: average rating 2.9/5, 5 abuse citation icons, 1 facilities on the Special Focus list, $398,288 in federal fines. This facility rates above its group average (2.9/5).
Total nurse staffing: 2.95 (Connecticut median: 3.71). RN hours: 0.49. Weekend total: 2.61. Nursing staff turnover: 21%.
All-time on record: 29 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-09-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-11-13 |
| 2025-08-13 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2025-09-23 |
| 2025-08-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-09-23 |
| 2025-08-13 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-09-23 |
| 2025-08-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Health | corrected 2025-09-23 |
| 2025-06-20 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-07-22 |
| 2025-02-28 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-04-11 |
| 2025-02-28 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-04-11 |
| 2025-02-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-04-11 |
| 2023-07-25 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2023-09-05 |
| 2023-07-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2023-09-05 |
| 2023-07-25 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Observe each nurse aide's job performance and give regular training. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Provide and implement an infection prevention and control program. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Keep all essential equipment working safely. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Health | corrected 2023-09-05 |
| 2023-07-25 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Health | corrected 2023-09-05 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BIDWELL CARE CENTER, LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 12/01/2003 |
| APEX ADVISORS | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2003 |
| EXECUTIVE ADVISORS, LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2003 |
| PLAZA INVESTMENT TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2003 |
| WRIGHT, CHRISTOPHER | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2003 |
| BIDWELL CARE CENTER, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2003 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075314. Corrections: data@carerecords.org.