Nursing homes › North Carolina › Tsali Care Center
267 Tsali Care Way, Cherokee, NC 28719 · (828) 497-5048 · 100 certified beds
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Open your comparisonCMS overall star rating: this provider 2/5; median among 415 providers with a published value in the same state and provider category: 3/5.
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CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Corporation.
Total nurse staffing: 6.14 (North Carolina median: 3.53). RN hours: 1.30. Weekend total: 5.55. Nursing staff turnover: 47%.
In the downloaded CMS dataset: 82 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-01 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | F | Health | corrected 2026-01-02 |
| 2025-08-01 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Health | corrected 2026-01-02 |
| 2025-08-01 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Health | corrected 2026-01-02 |
| 2025-08-01 | Allow residents to self-administer drugs if determined clinically appropriate. | E | Health | corrected 2026-01-02 |
| 2025-08-01 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2026-01-02 |
| 2025-08-01 | Keep residents' personal and medical records private and confidential. | E | Health | corrected 2025-09-08 |
| 2025-08-01 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Health | corrected 2025-09-08 |
| 2025-08-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-09-08 |
| 2025-08-01 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2025-09-08 |
| 2025-08-01 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2025-09-21 |
| 2025-08-01 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | complaint | corrected 2025-09-08 |
| 2025-08-01 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2026-01-02 |
| 2025-08-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide care or services that was trauma informed and/or culturally competent. | D | Health | corrected 2025-09-08 |
| 2025-08-01 | Provide or obtain dental services for each resident. | D | Health | corrected 2025-09-08 |
| 2025-04-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-05-01 |
| 2025-04-10 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. | D | complaint | corrected 2025-05-01 |
| 2025-04-10 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | complaint | corrected 2025-05-01 |
| 2025-04-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-05-01 |
| 2025-04-10 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-05-01 |
| 2025-04-10 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-05-01 |
| 2025-04-10 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-05-01 |
| 2024-10-18 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | complaint | corrected 2024-11-18 |
| 2024-10-18 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | complaint | corrected 2024-11-08 |
| 2024-08-22 | Provide safe, appropriate pain management for a resident who requires such services. | G | Health | corrected 2024-09-25 |
| 2024-08-22 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | F | Health | corrected 2024-09-25 |
| 2024-08-22 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Health | corrected 2024-09-25 |
| 2024-08-22 | Keep all essential equipment working safely. | F | Health | corrected 2024-09-25 |
| 2024-08-22 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Health | corrected 2024-09-25 |
| Date | Type | Amount |
|---|---|---|
| 2025-07-31 | Fine | $11,047 |
| 2025-04-10 | Fine | $15,028 |
| 2024-07-31 | Fine | $12,542 |
| 2024-07-31 | Fine | $118,938 |
| 2024-07-31 | Payment Denial | 81 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| COOPER, CASEY | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2002 |
| CHEROKEE INDIAN HOSPITAL AUTHORITY | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2019 |
How to cite this page: CareRecords, “Tsali Care Center — compliance, penalty and ownership record” (CCN 345475), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/tsali-care-center-cherokee-nc/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345475. Corrections: data@carerecords.org.