Nursing homes › Oregon › Umpqua Valley Nursing & Rehabilitation Center
525 W. Umpqua Street, Roseburg, OR 97471 · 5414647100 · 118 certified beds
Per CMS filings, this facility is affiliated with Volare Health, a group operating 16 facilities in 3 states. Group record: average rating 1.7/5, 2 abuse citation icons, 5 facilities on the Special Focus list, $1,414,045 in federal fines. This facility rates above its group average (1.7/5).
Total nurse staffing: 4.58 (Oregon median: 4.96). RN hours: 0.57. Weekend total: 4.06. Nursing staff turnover: 43%.
All-time on record: 44 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-22 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2025-10-02 |
| 2025-08-22 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-10-02 |
| 2025-08-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-10-02 |
| 2025-08-22 | Provide or get specialized rehabilitative services as required for a resident. | D | Health | corrected 2025-10-02 |
| 2025-08-22 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-10-02 |
| 2025-08-22 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | complaint | corrected 2025-10-02 |
| 2024-05-17 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-07-06 |
| 2024-05-17 | Observe each nurse aide's job performance and give regular training. | E | complaint | corrected 2024-07-06 |
| 2024-05-17 | Post nurse staffing information every day. | E | complaint | corrected 2024-07-06 |
| 2024-05-17 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Health | corrected 2024-07-06 |
| 2024-05-17 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | complaint | corrected 2024-08-03 |
| 2024-05-17 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-07-06 |
| 2024-05-17 | Implement a program that monitors antibiotic use. | E | complaint | corrected 2024-07-06 |
| 2024-05-17 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Protect a residents' right to refuse some types of non-requested transfers within the nursing home. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Prepare residents for a safe transfer or discharge from the nursing home. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Provide activities to meet all resident's needs. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Provide appropriate foot care. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2024-07-06 |
| 2024-05-17 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2024-07-06 |
| 2024-05-17 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | complaint | corrected 2024-07-06 |
| 2024-01-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-01-12 |
| 2023-02-10 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | F | Health | corrected 2023-04-01 |
| 2023-02-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-04-01 |
| 2023-02-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-04-01 |
| 2023-02-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2023-04-01 |
| 2023-02-10 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-04-01 |
| 2023-02-10 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-04-01 |
| 2023-02-10 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2023-04-01 |
| 2023-02-10 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-04-01 |
| 2023-02-10 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2023-04-01 |
| 2023-02-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-04-01 |
| Date | Type | Amount |
|---|---|---|
| 2024-05-17 | Fine | $8,824 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PAC 12 OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/2023 |
| KNOX HEALTHCARE PAC 12 HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2023 |
| PAC 12 HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2023 |
| HAGLER, ALEXANDER | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2023 |
| KNOX, DONALD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2023 |
| KNOX, DONALD | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2023 |
| SPARKS, BENJAMIN | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2023 |
| PAC 12 OPCO HOLDCO LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2023 |
| VOLARE HEALTH LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2023 |
| SCHWARTZ, ELIEZER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 385143. Corrections: data@carerecords.org.