Nursing homes › California › Upland Rehabilitation and Care Center
1221 E Arrow Hwy, Upland, CA 91786 · 9099851903 · 206 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates above its group average (3.2/5).
Total nurse staffing: 5.32 (California median: 4.24). RN hours: 0.46. Weekend total: 4.86. Nursing staff turnover: 35%.
All-time on record: 32 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-09-22 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | complaint | corrected 2025-10-04 |
| 2025-05-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-06-06 |
| 2025-05-09 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-06-06 |
| 2025-05-09 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-06-06 |
| 2024-10-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-10-10 |
| 2024-09-20 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | complaint | corrected 2024-10-18 |
| 2024-09-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2024-10-01 |
| 2024-07-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-07-20 |
| 2024-06-27 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-07-23 |
| 2024-05-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-05-16 |
| 2023-08-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-08-29 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| MCMILLAN, KIP | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/17/2018 |
| TAKHAR, DALJINDER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/29/2016 |
| WILLITS, ADAM | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2023 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 07/24/2018 |
| JERGENSEN, JEREMY | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| SATO, AMI | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2024 |
| MCMILLAN, KIP | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/17/2018 |
| TAKHAR, DALJINDER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/29/2016 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055374. Corrections: data@carerecords.org.