Nursing homes › Massachusetts › Webster Manor Rehabilitation & Health Care Center
745 School Street, Webster, MA 01570 · 5089490644 · 135 certified beds
Per CMS filings, this facility is affiliated with Athena Healthcare Systems, a group operating 24 facilities in 3 states. Group record: average rating 1.6/5, 5 abuse citation icons, 2 facilities on the Special Focus list, $2,017,826 in federal fines. This facility rates above its group average (1.6/5).
Total nurse staffing: 3.27 (Massachusetts median: 3.71). RN hours: 0.63. Weekend total: 2.80. Nursing staff turnover: 41%.
All-time on record: 42 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-12 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2026-06-10 |
| 2026-05-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-06-10 |
| 2026-02-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-02-04 |
| 2025-04-10 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2025-05-25 |
| 2025-04-10 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2025-05-25 |
| 2025-04-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-05-25 |
| 2025-04-10 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2025-05-25 |
| 2025-04-10 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Health | corrected 2025-05-25 |
| 2025-04-10 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2025-05-25 |
| 2024-03-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Health | corrected 2024-04-17 |
| 2024-03-01 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-04-05 |
| 2024-03-01 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2024-04-12 |
| 2024-03-01 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2024-04-05 |
| 2024-03-01 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2024-03-28 |
| 2024-03-01 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2024-04-05 |
| 2024-03-01 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-04-05 |
| 2024-03-01 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Health | corrected 2024-03-26 |
| 2024-03-01 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-04-05 |
| 2024-03-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-04-05 |
| 2024-03-01 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-04-05 |
| 2024-03-01 | Ensure each resident receives an accurate assessment. | B | Health | corrected 2024-04-01 |
| 2024-03-01 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | B | Health | corrected 2024-03-27 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA III LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2014 |
| CHAKALOS-SANTILLI, VALERIE | 5% Or Greater Indirect Ownership Interest | Individual | 6% | since 07/01/2015 |
| MOSIER, MICHAEL | 5% Or Greater Indirect Ownership Interest | Individual | 7% | since 11/18/2016 |
| SANTILLI, LAWRENCE | 5% Or Greater Indirect Ownership Interest | Individual | 62% | since 12/15/2020 |
| SANTILLI, LAWRENCE | Corporate Officer | Individual | NOT APPLICABLE | since 10/11/2013 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 06/01/2014 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225283. Corrections: data@carerecords.org.