Nursing homes › Massachusetts › Westborough Healthcare
8 Colonial Drive, Westborough, MA 01581 · 5083669131 · 117 certified beds
Per CMS filings, this facility is affiliated with Next Step Healthcare, a group operating 14 facilities in 1 states. Group record: average rating 1.8/5, 1 abuse citation icons, 3 facilities on the Special Focus list, $1,422,779 in federal fines. This facility rates above its group average (1.8/5).
Total nurse staffing: 3.65 (Massachusetts median: 3.71). RN hours: 0.64. Weekend total: 3.45. Nursing staff turnover: 42%.
All-time on record: 32 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-03-30 |
| 2026-02-25 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-03-30 |
| 2026-02-25 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2026-03-30 |
| 2026-02-25 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-03-30 |
| 2026-02-25 | Provide activities to meet all resident's needs. | D | Health | corrected 2026-03-30 |
| 2026-02-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-03-30 |
| 2025-04-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-04-07 |
| 2024-11-18 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Health | corrected 2024-12-20 |
| 2024-11-18 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Health | corrected 2024-12-20 |
| 2024-11-18 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2024-12-20 |
| 2024-11-18 | Post nurse staffing information every day. | E | Health | corrected 2024-12-20 |
| 2024-11-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-20 |
| 2024-11-18 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-12-20 |
| 2024-11-18 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-12-20 |
| 2024-09-25 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | complaint | corrected 2024-10-23 |
| 2023-10-19 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2023-10-25 |
| 2023-08-02 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | G | Health | corrected 2023-08-23 |
| 2023-08-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2023-09-01 |
| 2023-08-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2023-08-23 |
| 2023-08-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2023-08-23 |
| 2023-08-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-09-01 |
| 2023-08-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2023-08-23 |
| 2023-08-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2023-08-23 |
| Date | Type | Amount |
|---|---|---|
| 2023-08-02 | Fine | $8,648 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NEXT STEP MA NH GEN MASTER TENANT,LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2017 |
| NEXT STEP HEALTHCARE LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2017 |
| DELL'ANNO, DAMIAN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 12/01/2017 |
| STEPHAN, WILLIAM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 12/01/2017 |
| DELL'ANNO, DAMIAN | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2017 |
| STEPHAN, WILLIAM | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2017 |
| NEXT STEP HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2017 |
| GOVONI, RICHARD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/29/2024 |
| MALIK, FAISAL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/11/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225242. Corrections: data@carerecords.org.