Nursing homes › Wisconsin › Willowdale Health Services
1610 Hoover St, New Holstein, WI 53061 · 9208985706 · 49 certified beds
Per CMS filings, this facility is affiliated with North Shore Healthcare, a group operating 59 facilities in 4 states. Group record: average rating 2.7/5, 2 abuse citation icons, 1 facilities on the Special Focus list, $1,572,870 in federal fines. This facility rates above its group average (2.7/5).
Total nurse staffing: 3.47 (Wisconsin median: 4.06). RN hours: 1.09. Weekend total: 3.05. Nursing staff turnover: 40%.
All-time on record: 16 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-01-22 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-02-22 |
| 2024-10-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-11-02 |
| 2024-10-02 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | corrected 2024-11-02 |
| 2024-10-02 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-11-02 |
| 2024-10-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-11-02 |
| 2024-10-02 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-11-02 |
| 2024-10-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-11-02 |
| 2024-10-02 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-11-02 |
| 2023-11-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-12-08 |
| 2023-11-08 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Health | corrected 2023-12-08 |
| 2023-11-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2023-12-08 |
| 2023-11-08 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2023-12-08 |
| 2023-11-08 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2023-12-08 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/24/2017 |
| MILLS, DAVID | 5% Or Greater Indirect Ownership Interest | Individual | 20% | since 06/29/2017 |
| BAUMANN, TROY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| CIBC BANK USA | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/31/2024 |
| CLIFTONLARSONALLEN LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2025 |
| CONTINUUM THERAPY PARTNERS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/01/2025 |
| NORTH SHORE HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2017 |
| NSH REHAB LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2025 |
| WIPFLI LLP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2025 |
| BAUMANN, TROY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2017 |
| BEINE, ANDREW | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| BELONGIA, CHRISTINA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/01/2019 |
| GEE, DARREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/30/2021 |
| GREER, LAUREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/29/2023 |
| HOEHN, JEFFREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2017 |
| PATZER, COLLEEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/14/2023 |
| PURTELL, BRIAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2018 |
| STREU, ASHLEY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/19/2026 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525411. Corrections: data@carerecords.org.