Nursing homes › Indiana › Willows of New Castle
1023 N 20Th St, New Castle, IN 47362 · 7655299694 · 95 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: For profit - Corporation.
Total nurse staffing: 3.75 (Indiana median: 3.55). RN hours: 0.44. Weekend total: 3.27. Nursing staff turnover: 59%.
All-time on record: 22 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-03-23 |
| 2026-03-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-03-23 |
| 2026-03-06 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2026-03-23 |
| 2026-03-06 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | complaint | corrected 2026-03-23 |
| 2026-03-06 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2026-03-23 |
| 2025-07-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | Past Non-Compliance |
| 2025-03-14 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-04-04 |
| 2025-03-14 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-04-04 |
| 2025-03-14 | Provide or obtain dental services for each resident. | D | Health | corrected 2025-04-04 |
| 2025-01-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-02-07 |
| 2025-01-09 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-02-07 |
| 2024-01-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-02-09 |
| 2024-01-29 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-02-09 |
| 2024-01-29 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Health | corrected 2024-02-09 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HENRY COUNTY MEMORIAL HOSPITAL | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/2012 |
| DYNES, SHELDON | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| PIDGEON, JOHN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| SHORE, MARION | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| WARE, DEBORAH | Corporate Director | Individual | NOT APPLICABLE | since 08/27/2021 |
| RING, BRIAN | Corporate Officer | Individual | NOT APPLICABLE | since 08/01/2022 |
| NEW CASTLE IN OPCO, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/01/2023 |
| FRANKEL, ISRAEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/08/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 155089. Corrections: data@carerecords.org.