Save this provider to compare the same published fields across up to four providers of the same care type.
Open your comparisonFamily survey rating: this provider 4/5; median among 89 providers with a published value in the same state and provider category: 4/5.
CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.
How to compare records without mistaking missing data for good performance →
10 out of 10
CMS builds this single score out of ten separate indicators drawn from claims. A provider earns a point for each indicator where it is not an outlier against national thresholds. This one scores at or near the top of the scale.
| Indicator | This provider | Read as |
|---|---|---|
| Visits near death | 91.8% | higher is better |
| Gaps in nursing visits | 58.0% | lower is better |
| Early live discharges | 6.5% | lower is better |
| Late live discharges | 48.6% | lower is better |
| Burdensome transitions, Type 1 | 8.9% | lower is better |
| Burdensome transitions, Type 2 | 2.8% | lower is better |
| Skilled nursing minutes on weekends | 9.0% | higher is better |
| Nurse care minutes per routine home care days | 11.10 min | higher is better |
| CHC/GIP provided | 0.0% | higher is better |
| Per-beneficiary spending | $19,918 | context, not a quality score |
Why live discharges matter. Hospice is for people expected to die within six months. A patient leaving hospice alive is sometimes the right outcome — they got better, or chose to resume curative treatment. But an unusually high rate can also indicate patients were enrolled who did not qualify, or were discharged when their care became expensive. CMS publishes early and late live-discharge rates for exactly this reason. Treat a high number as a question to ask, not a verdict.
★★★★☆ 4/5 family survey rating
| Survey question | Families answering "always" / top box | |
|---|---|---|
| Rated this hospice 9 or 10 out of 10 | 83.0% | |
| Would definitely recommend | 85.0% | |
| Family member treated with respect | 91.0% | |
| Got the emotional and spiritual support they wanted | 94.0% |
CAHPS Hospice Survey, completed by caregivers after the patient's death. Providers with too few responses are not scored.
| Practice | Patients receiving it | |
|---|---|---|
| Composite process measure (all seven care practices) | 95.0% | |
| Pain screening | 98.8% | |
| Pain assessment | 99.4% | |
| Shortness-of-breath screening | 99.7% | |
| Shortness-of-breath treatment | 97.9% | |
| Bowel regimen for patients on opioids | 96.2% | |
| Treatment preferences documented | 99.9% | |
| Beliefs and values addressed | 98.4% |
Share of patients for whom the provider documented each practice. These are process measures — they record whether something was done, not how well.
Average daily census: 242 patients.
Each row is a filed role, not a separate shareholding. The same person or organization may appear more than once. Do not add percentages across direct ownership, indirect ownership, officer and management roles. Management roles alone do not establish equity ownership.
CURO HEALTH SERVICES LLC — all 191 hospices → FALCON HOSPICE, LP — all 203 hospices → HUMANA INC — all 208 hospices →
CMS flags at least one owner here as: chain home office. These are CMS's own classification checkboxes, reproduced as filed.
| Owner | Role | Share | Associated since | CMS type flags |
|---|---|---|---|---|
| CD&R FALCON HOLDINGS, LP | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 60% | 8/11/2022 | — |
| CENTERWELL HEALTH SERVICES INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 12/22/2022 | — |
| CH SERVICES GROUP HOLDINGS INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 2/5/2015 | — |
| CH SERVICES HOLDINGS INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 6/6/2014 | — |
| CH SERVICES MIDCO HOLDINGS INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 2/5/2015 | — |
| CHARLOTTE BUYER, INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 7/11/2018 | — |
| CHARLOTTE MIDCO, LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 8/11/2022 | — |
| CURO HEALTH SERVICES HOLDINGS, INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 6/6/2014 | — |
| CURO HEALTH SERVICES LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 7/11/2018 | chain home office |
| FALCON HOSPICE, LP | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 8/11/2022 | — |
| HUMANA INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 8/11/2022 | — |
| KAH HOSPICE COMPANY, INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 3/1/2022 | — |
| KENTUCKY HOMECARE HOLDINGS, INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 8/11/2022 | — |
| KENTUCKY HOMECARE PARENT INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 8/11/2022 | — |
| ODYSSEY HEALTHCARE INC. | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 7/1/2001 | — |
| ANITA MANTEY | W-2 MANAGING EMPLOYEE | 0% | 10/4/2019 | — |
| DAVID ARNOLD | CORPORATE OFFICER | 0% | 12/31/2021 | — |
| DAVID ARNOLD | OPERATIONAL/MANAGERIAL CONTROL | 0% | 12/31/2021 | — |
| DAVID CAUSBY | CORPORATE OFFICER | 0% | 4/27/2021 | — |
| DAVID CAUSBY | CORPORATE DIRECTOR | 0% | 4/27/2021 | — |
| JANET COMBS | CORPORATE OFFICER | 0% | 11/1/2021 | — |
| JEFFREY VANWINGEN | CONTRACTED MANAGING EMPLOYEE | 0% | 10/1/2021 | — |
| RONALD LAZAS | CORPORATE OFFICER | 0% | 4/27/2021 | — |
| RONALD LAZAS | CORPORATE DIRECTOR | 0% | 4/27/2021 | — |
| THOMAS DOLAN | CORPORATE OFFICER | 0% | 11/30/2021 | — |
Source: CMS Hospice All Owners file, linked to this provider through its Medicare enrollment record. Medicare's Care Compare does not present ownership in this form.
Everything on this page is reproduced from the CMS Provider Data Catalog (snapshot dates and measure periods vary by dataset) and, where shown, the CMS ownership and Medicare enrollment files. Star ratings and comparison categories are from CMS; explanatory notes provide context. If you believe a figure is wrong, email data@carerecords.org with the CCN and we verify against the official file within 5 business days.
How to cite this page: CareRecords, "Heartland Hospice (Grand Rapids) — hospice records, Grand Rapids, MI." Compiled from the CMS Provider Data Catalog (downloaded CMS snapshots (measure periods vary) release), CCN 231582. https://carerecords.org/hospice/michigan/heartland-hospice-grand-rapids-grand-rapids/