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Bon Secours Hospice and Palliative Care

Hospice in Richmond, Virginia · CCN 491514

Contact and basics

  • Address2603 Nine Mile Rd Ste 220 -
    Richmond, VA 23223
  • Phone(804) 309-3660
  • CMS certification number491514
  • Ownership typeNon-Profit
  • Medicare-certified since02/23/1993
  • CountyCarroll

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Same-type reference in VA

Family survey rating: this provider 3/5; median among 67 providers with a published value in the same state and provider category: 3/5.

CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.

Questions to take to Bon Secours Hospice and Palliative Care

  • Ask which services are actually available now, who will provide them, and how the provider handles concerns outside normal office hours. Published quality data cannot confirm current availability.
  • Ask how the published family survey rating relates to the reporting period and what has changed since then. Ratings for different kinds of care should not be compared.
  • For ownership entries below, ask which entity is the direct owner and which supplies management. An officer or managing employee is not necessarily an equity owner.
  • Check the source date and the latest official record before deciding. Bring the issues above to a visit or call rather than treating the profile as a recommendation.

How to compare records without mistaking missing data for good performance →

Hospice Care Index

9 out of 10

CMS builds this single score out of ten separate indicators drawn from claims. A provider earns a point for each indicator where it is not an outlier against national thresholds. This one scores at or near the top of the scale.

IndicatorThis providerRead as
Visits near death98.1%higher is better
Gaps in nursing visits41.8%lower is better
Early live discharges18.2%lower is better
Late live discharges36.4%lower is better
Burdensome transitions, Type 16.8%lower is better
Burdensome transitions, Type 20.0%lower is better
Skilled nursing minutes on weekends9.5%higher is better
Nurse care minutes per routine home care days14 minhigher is better
CHC/GIP provided4.4%higher is better
Per-beneficiary spending$8,447context, not a quality score

Why live discharges matter. Hospice is for people expected to die within six months. A patient leaving hospice alive is sometimes the right outcome — they got better, or chose to resume curative treatment. But an unusually high rate can also indicate patients were enrolled who did not qualify, or were discharged when their care became expensive. CMS publishes early and late live-discharge rates for exactly this reason. Treat a high number as a question to ask, not a verdict.

What families said

★★★☆☆ 3/5 family survey rating

Survey questionFamilies answering "always" / top box
Rated this hospice 9 or 10 out of 1083.0%
Would definitely recommend82.0%
Family member treated with respect90.0%
Got the emotional and spiritual support they wanted90.0%

CAHPS Hospice Survey, completed by caregivers after the patient's death. Providers with too few responses are not scored.

Care practices at admission

PracticePatients receiving it
Composite process measure (all seven care practices)96.4%
Pain screening100.0%
Pain assessment98.4%
Shortness-of-breath screening100.0%
Shortness-of-breath treatment100.0%
Bowel regimen for patients on opioids99.2%
Treatment preferences documented99.3%
Beliefs and values addressed98.0%

Share of patients for whom the provider documented each practice. These are process measures — they record whether something was done, not how well.

Who this hospice serves

Average daily census: 145 patients.

Where care was delivered

  • Patient's home72.0%
  • Assisted living facility11.0%
  • Nursing facility11.0%
  • Skilled nursing facility0.0%
  • Inpatient hospice facility4.0%
  • Inpatient hospital2.0%

Primary diagnosis mix

  • Dementia14.0%
  • Cancer26.0%
  • Circulatory / heart disease14.0%
  • Respiratory disease13.0%
  • Stroke9.0%
  • Other conditions25.0%

Filed ownership and management roles

Each row is a filed role, not a separate shareholding. The same person or organization may appear more than once. Do not add percentages across direct ownership, indirect ownership, officer and management roles. Management roles alone do not establish equity ownership.

MERCY HEALTH YOUNGSTOWN, LLC — all 5 hospices → ST FRANCIS HOSPITAL INC — all 5 hospices → TI V ASC COMPASSUS INVESTMENT AGGREGATOR LP — all 81 hospices →

CMS flags at least one owner here as: holding company, private equity. These are CMS's own classification checkboxes, reproduced as filed.

OwnerRoleShareAssociated sinceCMS type flags
ASCENSION CAPITAL LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST23.81%5/1/2024private equity
ASCENSION HEALTH ALLIANCE5% OR GREATER INDIRECT OWNERSHIP INTEREST23.81%5/1/2024—
ASCENSION TOWERBROOK HEALTHCARE OPPORTUNTIES LP5% OR GREATER INDIRECT OWNERSHIP INTEREST23.83%5/1/2024holding company
BON SECOURS MERCY HEALTH INC5% OR GREATER INDIRECT OWNERSHIP INTEREST50%5/1/2024—
BSMH SERVICES LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST23.15%4/23/2024—
COMPASSUS BSMH HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/23/2024holding company
COMPASSUS BSMH RICHMOND HOSPICE HOLDCO LLC5% OR GREATER DIRECT OWNERSHIP INTEREST100%4/23/2024holding company
COMPASSUS BSMH RICHMOND LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/23/2024holding company
COMPASSUS BSMH VIRGINIA LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST100%4/23/2024holding company
COMPASSUS HOLDINGS LP5% OR GREATER INDIRECT OWNERSHIP INTEREST50%5/1/2024holding company
COMPASSUS INTERMEDIATE INC5% OR GREATER INDIRECT OWNERSHIP INTEREST50%5/1/2024holding company
COMPASSUS PARENT, INC.5% OR GREATER INDIRECT OWNERSHIP INTEREST50%5/1/2024holding company
FC COMPASSUS LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST50%5/1/2024holding company
HOSPICE OF THE VALLEY, INC.5% OR GREATER INDIRECT OWNERSHIP INTEREST14.24%5/1/2024—
MERCY HEALTH YOUNGSTOWN, LLC5% OR GREATER INDIRECT OWNERSHIP INTEREST14.24%5/1/2024—
ST FRANCIS HOSPITAL INC5% OR GREATER INDIRECT OWNERSHIP INTEREST12.61%5/1/2024—
TI V ASC COMPASSUS INVESTMENT AGGREGATOR LP5% OR GREATER INDIRECT OWNERSHIP INTEREST48.75%5/1/2024holding company
TI V COMPASSUS INVESTMENT AGGREGATOR, L.P.5% OR GREATER INDIRECT OWNERSHIP INTEREST24.92%5/1/2024holding company
TOWERBROOK INVESTORS V (ONSHORE) LP5% OR GREATER INDIRECT OWNERSHIP INTEREST14.98%5/1/2024holding company
TOWERBROOK INVESTORS V 892 LP5% OR GREATER INDIRECT OWNERSHIP INTEREST7.11%5/1/2024holding company
CATHERINE SLOANCORPORATE OFFICER—5/1/2024—
JENNI THOMPSONW-2 MANAGING EMPLOYEE—4/23/2024—
JOHN CULLENCORPORATE OFFICER—5/1/2024—
MICHAEL ASSELTACORPORATE OFFICER—5/1/2024—
MICHELE IRONSCONTRACTED MANAGING EMPLOYEE—11/1/2024—
RUSSELL ADKINSCORPORATE OFFICER—5/1/2024—

Source: CMS Hospice All Owners file, linked to this provider through its Medicare enrollment record. Medicare's Care Compare does not present ownership in this form.

Other hospices in Richmond

All hospices in Richmond →

Where these records come from

Everything on this page is reproduced from the CMS Provider Data Catalog (snapshot dates and measure periods vary by dataset) and, where shown, the CMS ownership and Medicare enrollment files. Star ratings and comparison categories are from CMS; explanatory notes provide context. If you believe a figure is wrong, email data@carerecords.org with the CCN and we verify against the official file within 5 business days.

How to cite this page: CareRecords, "Bon Secours Hospice and Palliative Care — hospice records, Richmond, VA." Compiled from the CMS Provider Data Catalog (downloaded CMS snapshots (measure periods vary) release), CCN 491514. https://carerecords.org/hospice/virginia/bon-secours-hospice-and-palliative-care-richmond/