Nursing homes › West Virginia › Autumn Lake Healthcare at Crystal Springs
200 Whitman Avenue, Elkins, WV 26241 · 3046362033 · 84 certified beds
Per CMS filings, this facility is affiliated with Autumn Lake Healthcare, a group operating 60 facilities in 5 states. Group record: average rating 2.9/5, 6 abuse citation icons, 0 facilities on the Special Focus list, $1,113,839 in federal fines. This facility rates below its group average (2.9/5).
Total nurse staffing: 3.51 (West Virginia median: 3.49). RN hours: 0.37. Weekend total: 3.15. Nursing staff turnover: 74%.
All-time on record: 71 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-01-15 |
| 2025-10-23 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-12-05 |
| 2025-10-23 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-12-05 |
| 2025-03-06 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Health | corrected 2025-05-02 |
| 2025-03-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2025-05-02 |
| 2025-03-06 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | E | complaint | corrected 2025-05-02 |
| 2025-03-06 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2025-05-02 |
| 2025-03-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-05-02 |
| 2025-03-06 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-05-02 |
| 2025-03-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Post nurse staffing information every day. | D | Health | corrected 2025-05-02 |
| 2025-03-06 | Dispose of garbage and refuse properly. | D | Health | corrected 2025-05-02 |
| 2024-11-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | complaint | corrected 2025-01-06 |
| 2024-11-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2025-01-06 |
| 2024-11-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2025-01-06 |
| 2024-11-26 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | complaint | corrected 2024-06-24 |
| 2024-11-26 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | complaint | corrected 2025-01-06 |
| 2024-02-22 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Health | corrected 2024-04-15 |
| 2024-02-22 | Provide and implement an infection prevention and control program. | F | Health | corrected 2024-04-15 |
| 2024-02-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Honor the resident's right to manage his or her financial affairs. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Give residents a notice of rights, rules, services and charges. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Respond appropriately to all alleged violations. | E | complaint | corrected 2024-04-15 |
| 2024-02-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Observe each nurse aide's job performance and give regular training. | E | complaint | corrected 2024-04-15 |
| 2024-02-22 | Post nurse staffing information every day. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | E | Health | corrected 2024-04-15 |
| 2024-02-22 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Health | corrected 2024-04-15 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NELLAS OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2021 |
| A & R STERN FAMILY WV HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | 99% | since 06/01/2021 |
| SCHWARTZ, MARK | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2021 |
| CHUA, CATHERINE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2024 |
| HOLICKER, ROSE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/30/2023 |
| SCHWARTZ, MARK | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515197. Corrections: data@carerecords.org.