Nursing homes › North Carolina › Biltmore Haven Nursing and Rehabilitation
3864 Sweeten Creek Road, Arden, NC 28704 · 8286810904 · 100 certified beds
Per CMS filings, this facility is affiliated with Avardis Health, a group operating 38 facilities in 4 states. Group record: average rating 2.0/5, 9 abuse citation icons, 5 facilities on the Special Focus list, $1,579,025 in federal fines. This facility rates below its group average (2.0/5).
Total nurse staffing: 2.93 (North Carolina median: 3.53). RN hours: 0.68. Weekend total: 2.69. Nursing staff turnover: 71%.
All-time on record: 50 deficiency citations, including 5 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2026-03-05 |
| 2026-05-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2026-03-05 |
| 2025-05-01 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Health | corrected 2025-06-17 |
| 2025-05-01 | Protect each resident from the wrongful use of the resident's belongings or money. | E | complaint | corrected 2025-05-01 |
| 2025-05-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2025-06-17 |
| 2025-05-01 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2025-06-17 |
| 2025-05-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-06-17 |
| 2025-05-01 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-06-17 |
| 2025-05-01 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-06-17 |
| 2025-05-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-06-17 |
| 2025-05-01 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-06-17 |
| 2025-05-01 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | complaint | corrected 2025-06-17 |
| 2024-02-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2024-03-12 |
| 2024-02-27 | Provide appropriate foot care. | D | complaint | corrected 2024-03-12 |
| 2024-02-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-03-12 |
| 2024-02-27 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | complaint | corrected 2024-03-12 |
| 2024-02-27 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | B | complaint | corrected 2024-03-12 |
| 2024-01-16 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | K | complaint | corrected 2024-02-27 |
| 2024-01-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | complaint | corrected 2024-02-27 |
| 2024-01-16 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K | complaint | corrected 2024-02-27 |
| 2024-01-16 | Provide or obtain dental services for each resident. | G | complaint | corrected 2024-02-27 |
| 2024-01-16 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | E | complaint | corrected 2024-02-27 |
| 2024-01-16 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | complaint | corrected 2024-02-27 |
| 2024-01-16 | Ensure that residents are free from significant medication errors. | E | complaint | corrected 2024-02-27 |
| 2024-01-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2024-03-12 |
| 2024-01-16 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2024-02-27 |
| 2024-01-16 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | complaint | corrected 2024-03-12 |
| 2024-01-16 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | E | complaint | corrected 2024-02-27 |
| 2024-01-16 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-02-27 |
| 2024-01-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-02-27 |
| 2024-01-16 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-02-27 |
| 2023-12-28 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | complaint | corrected 2024-03-12 |
| 2023-12-28 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-01-16 |
| Date | Type | Amount |
|---|---|---|
| 2026-05-12 | Fine | $13,405 |
| 2026-05-12 | Fine | $13,405 |
| 2023-12-28 | Fine | $162,364 |
| 2023-12-28 | Payment Denial | 26 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| ARDEN PARENTCO LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NCOP HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NU C II IRREVOCABLE TRUST | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NU C IRREVOCABLE TRUST | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| SCR HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| SNF CARE CENTERS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| ZENITH HOLDCO II LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| ZENITH HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| HOBACK, TIFFANY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2025 |
| SEMONES, BRANDI | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2025 |
| SNF MGR LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/01/2025 |
| CARSON, BRIANA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| DAVIS, NITA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| HOBACK, TIFFANY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| JONES, TEQUILLA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| SEMONES, BRANDI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| TURBETT, TIMOTHY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345477. Corrections: data@carerecords.org.