Nursing homes › Delaware › Complete Care at Brackenville LLC
100 St. Claire Drive, Hockessin, DE 19707 · 3022345420 · 104 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 3.85 (Delaware median: 3.92). RN hours: 0.69. Weekend total: 3.53. Nursing staff turnover: 52%.
All-time on record: 41 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-05 | Respond appropriately to all alleged violations. | E | complaint | corrected 2026-04-15 |
| 2025-09-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-10-30 |
| 2025-09-15 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2025-10-30 |
| 2025-09-15 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-10-30 |
| 2025-02-14 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Health | corrected 2025-03-24 |
| 2025-02-14 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2025-03-24 |
| 2025-02-14 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-03-24 |
| 2025-02-14 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-03-24 |
| 2025-02-14 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | complaint | corrected 2025-03-24 |
| 2024-02-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-03-19 |
| 2024-02-02 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-03-19 |
| 2024-02-02 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | complaint | corrected 2024-03-19 |
| 2024-02-02 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | complaint | corrected 2024-03-19 |
| 2024-02-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2024-03-19 |
| 2024-02-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Allow residents to self-administer drugs if determined clinically appropriate. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-03-19 |
| 2024-02-02 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-03-19 |
| Date | Type | Amount |
|---|---|---|
| 2024-02-02 | Fine | $16,801 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC DE OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2021 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| DIFILIPO, REBECCA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/30/2022 |
| INGLIS, RONALD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| RASTOGI, RITU | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 085042. Corrections: data@carerecords.org.