Nursing homes › Maryland › Complete Care at Hagerstown
14014 Marsh Pike, Hagerstown, MD 21742 · 3017338700 · 60 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.92 (Maryland median: 3.60). RN hours: 0.99. Weekend total: 3.75. Nursing staff turnover: 56%.
All-time on record: 81 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-02 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2026-04-28 |
| 2026-04-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-04-28 |
| 2026-04-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2026-04-28 |
| 2026-01-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2026-03-30 |
| 2026-01-29 | Observe each nurse aide's job performance and give regular training. | F | complaint | corrected 2026-03-30 |
| 2026-01-29 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | F | complaint | corrected 2026-03-30 |
| 2026-01-29 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | F | complaint | corrected 2026-03-30 |
| 2026-01-29 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | F | complaint | corrected 2026-03-30 |
| 2026-01-29 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2026-03-30 |
| 2026-01-29 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | D | complaint | corrected 2026-03-30 |
| 2026-01-29 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | complaint | corrected 2026-03-30 |
| 2025-10-21 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-12-03 |
| 2025-10-21 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-12-03 |
| 2025-10-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-12-03 |
| 2025-05-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-06-27 |
| 2025-05-14 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-06-27 |
| 2025-05-14 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-06-27 |
| 2025-05-14 | Provide activities to meet all resident's needs. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-06-27 |
| 2025-05-14 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2025-06-27 |
| Date | Type | Amount |
|---|---|---|
| 2026-01-29 | Fine | $14,082 |
| 2025-01-09 | Fine | $29,270 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC MD5 OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 02/01/2023 |
| PC MD5 TOPCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/01/2023 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/01/2023 |
| DES CAPITAL LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 02/01/2023 |
| JRK INVESTMENTS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 02/01/2023 |
| KLUGMAN, JACOB | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 02/01/2023 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 02/01/2023 |
| STERNBUCH, DANIEL | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 02/01/2023 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/01/2023 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 02/01/2023 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| SIMMERS, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/03/2024 |
| SWEENEY, BARBARA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| WASEEM, MUHAMMAD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 215365. Corrections: data@carerecords.org.