Nursing homes › Delaware › Complete Care at Hillside LLC
810 South Broom Street, Wilmington, DE 19805 · 3026521181 · 106 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 4.14 (Delaware median: 3.92). RN hours: 0.62. Weekend total: 3.75. Nursing staff turnover: 45%.
All-time on record: 35 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-30 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2026-03-16 |
| 2026-01-30 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2026-03-16 |
| 2026-01-30 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2026-03-16 |
| 2026-01-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-03-16 |
| 2025-02-06 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-03-12 |
| 2025-02-06 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Respond appropriately to all alleged violations. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2025-03-12 |
| 2025-02-06 | Ensure the activities program is directed by a qualified professional. | C | Health | corrected 2025-03-12 |
| 2024-02-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-04-09 |
| 2024-02-01 | Provide and implement an infection prevention and control program. | F | complaint | corrected 2024-04-09 |
| 2024-02-01 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2024-04-09 |
| 2024-02-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-04-09 |
| 2024-02-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-04-09 |
| 2024-02-01 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-04-09 |
| 2023-11-17 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2023-12-20 |
| 2023-11-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-12-20 |
| 2023-11-17 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2023-12-20 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC DE OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2021 |
| BAICH-PIETLOCK, DEBRA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| GRAZIANO, RUTH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MCGHEE, KAREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 085013. Corrections: data@carerecords.org.