Nursing homes › Connecticut › Complete Care at Meriden
845 Paddock Ave, Meriden, CT 06450 · 2032382645 · 115 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 3.33 (Connecticut median: 3.71). RN hours: 0.68. Weekend total: 2.93. Nursing staff turnover: 32%.
All-time on record: 41 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-17 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2026-03-24 |
| 2026-02-17 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2026-03-24 |
| 2026-02-17 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-03-24 |
| 2026-02-17 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-03-24 |
| 2025-04-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2025-05-21 |
| 2024-10-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-09-10 |
| 2024-10-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-11-15 |
| 2024-04-04 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-05-30 |
| 2024-04-04 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Health | corrected 2024-05-30 |
| 2024-04-04 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Plan the resident's discharge to meet the resident's goals and needs. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-05-30 |
| 2024-04-04 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2024-05-30 |
| 2024-04-04 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | B | Health | corrected 2024-05-30 |
| 2024-04-04 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | B | Health | corrected 2024-05-30 |
| 2024-04-04 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2024-05-30 |
| 2024-04-04 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-05-30 |
| 2024-04-04 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-05-30 |
| 2024-02-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-03-22 |
| Date | Type | Amount |
|---|---|---|
| 2024-10-04 | Fine | $8,827 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC CT OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 09/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 09/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 09/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075192. Corrections: data@carerecords.org.