Nursing homes › New Jersey › Complete Care at Voorhees, LLC
3001 Evesham Road, Voorhees, NJ 08043 · 8567511600 · 190 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.53 (New Jersey median: 3.60). RN hours: 0.32. Weekend total: 3.34. Nursing staff turnover: 56%.
All-time on record: 35 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-19 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | complaint | corrected 2026-04-03 |
| 2025-08-29 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2025-10-17 |
| 2025-05-02 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2025-07-11 |
| 2025-01-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-02-21 |
| 2025-01-13 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2025-02-21 |
| 2025-01-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2025-02-21 |
| 2025-01-13 | Ensure services provided by the nursing facility meet professional standards of quality. | E | complaint | corrected 2025-02-21 |
| 2025-01-13 | Provide appropriate foot care. | E | complaint | corrected 2025-02-21 |
| 2025-01-13 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Health | corrected 2025-02-21 |
| 2025-01-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | complaint | corrected 2025-02-21 |
| 2025-01-13 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-02-21 |
| 2025-01-13 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | complaint | corrected 2025-02-21 |
| 2023-09-29 | Provide and implement an infection prevention and control program. | J | Health | corrected 2023-11-30 |
| 2023-09-29 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Implement a program that monitors antibiotic use. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E | Health | corrected 2023-10-28 |
| 2023-09-29 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2023-10-28 |
| 2023-09-29 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2023-10-28 |
| 2023-09-29 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2023-10-28 |
| 2023-09-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2023-10-28 |
| Date | Type | Amount |
|---|---|---|
| 2026-05-01 | Fine | $23,520 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC NJ2 OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | 95% | since 07/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 07/01/2021 |
| HOCH, ROBERT | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 07/01/2021 |
| HOCH, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2021 |
| LOVE, SUSAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2021 |
| MERCADO, WANDA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2021 |
| PECORA, ANDREW | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2021 |
| SOLARZ, JEFFREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 315219. Corrections: data@carerecords.org.